Question

Locked

Vpad 7 hardware or software problem

By rotagiorgio ·
Hi, I recently purchase a Vpad 7 from Amazon. I live in Venezuela and I am trying to set up a wireless data conection with the telephone company. My Vpad makes phone calls, sends sms and conects wi-fi however when I try to set up a data conection nothing happens. I contacted Viewsonic and was told that it only work with T&T and Tmobile networks. On the specs it says: Communication: Cellular Network (Frequency/band) GSM 850/900/1800/1900 UMTS 850/1900/2100, band I, II, & V, 3G and assisted GPS. Is this a hardware problem or software? I will like to thank you for any information that you can give me

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All Answers

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You need to contact your wireless carrier

by robo_dev In reply to Vpad 7 hardware or softwa ...

Do you subscribe and pay for data services from your service provider?

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Reponse To Answer

by rotagiorgio In reply to You need to contact your ...

Yes I did suscribe and paid for data service.
Viewpad 7 specs: "CONNECTIVITY Wi-Fi 802.11b/g
Bluetooth Bluetooth 2.1+ EDR
Communication CELLULAR NETWORK (Frequency/band) GSM 850/900/1800/1900 UMTS 850/1900/2100, Band I,II & V, 3G and assisted GPS" Can you tell me what it means? Thank you

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Well, in general

by robo_dev In reply to Vpad 7 hardware or softwa ...

The specs say your device has three types of wireless connectivity:

Bluetooth for headsets and printers
WiFi for wireless local networking
GSM for connection with your phone company for voice, SMS, and data
(and GPS for navigation).

Is yours an 'unlocked' or locked model.

A 'locked' model will only work with AT&T or T-Mobile in USA.

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Reponse To Answer

by rotagiorgio In reply to Well, in general

In the specs it says unlocked and so in both Viewsonic and Amazon pages

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Reponse To Answer

by rotagiorgio In reply to Well, in general

In Viewsonic's page they advertise unlocked 3G. Is there some way to know if it is locked other that it won't connect?

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Solved

by rotagiorgio In reply to Vpad 7 hardware or softwa ...

It was a carier problem. The don't deliver what they advertise. Was able to connect with one.

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