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w2k server service pack 4 install error

By cadams ·
I have windows 2000 server running AD it also has terminal services running for VPN connectivity. There is Symantec Corporate Antivirus running also. when I try to install service pack 4 it gets to where it is testing the system and fails with an error saying that "c:\winnt\system\netstat.exe is running". I look in the task manager and no netstat process is running. If I reboot into safe mode I still get the same error. Any ideas?????

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