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W2K Terminal Server-connection timeouts?

By chipw ·
We recently set up a W2K Terminal Server and got our people in one remote office working with it. I was told this morning that they are exeriencing connection timeouts. There are 12 people in this office using TS. If they are connected but not actively using the TS apps they experience the timeouts after aproxemately 5 minutes of inactivity. We have a second remote office that has 2 people and they do not experience this problem.

I just spoke to a user in the remote office and he said he was disconnected. I checked the TS Manager screen and it showed he had 7 active sessions and one disconnected session. I removed all his sessions and he logged back in. I saw his connection come up as active, and two minutes later he tried to run an app but got an error "the server has disconnected your session". The TS Manager showed he was still active. The status for that session showed no activity. He logged in again, the TS Manager showed two active sessions now, he started an app, the status screen showed activity for the new connection, no activity for the original session still showing active.

Any ideas what's going on here?
Thanks for the help.

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by dtidon In reply to W2K Terminal Server-conne ...

If you are using Windows XP and you are 5 minutes idle or you are not actively using your terminal sessions in 5 minutes it's automatically disconnect you from that sessions. I experienced that here in our current configuration. Just advice the users to logged out to the terminal session when they did not using it.

note: try to install tsweb... terminal services thru web

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by chipw In reply to W2K Terminal Server-conne ...

The client workstations are running W2K or NT4, none yet are using XP.

I'll check into the TS for web you mention.

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