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  • August 29, 2000 at 7:15 am #2076917

    W98-Printer Prop Causes Fatal Exception

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    by smurfman · about 23 years, 7 months ago

    Ok, here goes. Last week I was working on my Laptop (tecra 8100 w98 128ram 12gb 6dvd) at work on the network, when I decided that I wanted to change the printer settings for a document to print on a different type of paper and to a diff. tray. Only to my surprise when I clicked the Properties button I got a Windows Fatal Exception Error 06 at 0070:00004996. The system then has to be reset to do anything. So -> (the printer BTW is a HP 4500N) HP says that the driver is fine, and that it might me the machine, Toshiba says that it is the driver…these guys stink!!! At anyrate one suggestion was to format and start over, so I did, I went all the way back to the original configuration build that comes with the PC and let it install as if brand new out of the box, installed the NIC to network, and then the printer. Keep in mind that I can print to the printer no prob, I can ping it, I can see it in JetAdmin, but I can’t touch it!? I need help as I have wasted two days doing HP’s andToshiba’s suggestions. PLEASE HELP

    Smurfman

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    • August 29, 2000 at 7:37 am #3779386

      W98-Printer Prop Causes Fatal Exception

      by bclapp · about 23 years, 7 months ago

      In reply to W98-Printer Prop Causes Fatal Exception

      1. Disconnect completely from the network
      2. Try loading a simple driver such as a HP LJ3 and adjusting its properties with the port set to LPT1.
      3. If this works, connect to the network and reset your LJ3 port to the network address and try to print, change properties, etc. This driver should be able to print to the 4500.
      4. Completely delete the 4500 Driver and download a fresh driver. (When it asks you whether you want to save any of the driver files or delete them, DELETE THEM) HP is a great company with great products but we have found their early version drivers tend to be a lot like Microsoft’s early version products (I would suspect the driver over the Toshiba)

      Hope this helps

    • August 29, 2000 at 3:44 pm #3779253

      W98-Printer Prop Causes Fatal Exception

      by saihib · about 23 years, 7 months ago

      In reply to W98-Printer Prop Causes Fatal Exception

      Check out MS KB article Q166047. Although it doesn’t relate directly to your problem it does show that HP printer drivers can cause the type of error you are experiencing.

    • February 3, 2001 at 11:43 am #3835152

      W98-Printer Prop Causes Fatal Exception

      by orson · about 23 years, 2 months ago

      In reply to W98-Printer Prop Causes Fatal Exception

      I will not get into Toshiba’s equipment. What type of network are connected too? What program are you printing from? What kind of NIC are you using? Are you printing from a Docking station or stand alone? Get back to me with the answers to these questions and I will tell you what I think is wrong.

      DD

    • February 5, 2001 at 2:34 am #3836327

      W98-Printer Prop Causes Fatal Exception

      by smurfman · about 23 years, 2 months ago

      In reply to W98-Printer Prop Causes Fatal Exception

      This question was closed by the author

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