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Wal-mart drops in-store Linux systems.

By CharlieSpencer ·
From ZDNet:
http://blogs.zdnet.com/hardware/?p=1468

From Yahoo:
http://biz.yahoo.com/ap/080310/wal_mart_linux_computer.html?.v=2

I see a couple of interesting points. Wally continues to sell the Vista version of the same system in stores. Wally continues to sell the Linux system (what distro?) on line.

Discuss. Use back of page if necesary.

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unfamiliarity

by GSG In reply to Wal-mart drops in-store L ...

He says, "Not what our customers are looking for." OK, makes sense. Look at the average Wally customer. I doubt that they know what Linux is. Yes, you'll get someone like us, or some little hacker kid, but you get more people who are like my parents. They'd look at that and think, "Windows isn't on this, so I'll need to buy and install that, and that's a lot of money and I don't understand all that Vista stuff. It's easier to buy it already installed."

Yes, we know that's ridiculous, but they wouldn't know what Linux is, and that's what they'd think (until they called me and asked). Do you think Wally has anyone working there that could intelligently answer a question, and the consumer could reasonably be confident that the person knew what they were talking about?

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You're kidding, right?

by NickNielsen In reply to unfamiliarity

Do you think Wally has anyone working there that could intelligently answer a question, and the consumer could reasonably be confident that the person knew what they were talking about?

Wally World hires the kids who aren't even technically savvy enough to work at Best Buy or Circuit City. Intelligent answers about anything other than the current hot game are totally out of the question.

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Exactly

by GSG In reply to You're kidding, right?

That's my point. During my youth, I worked at KMart. We did the bare minimum we could and weren't experts on anything.

Of course, this was so long ago, that Wal Mart stores were very rare.

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I'll date myself

by NickNielsen In reply to Exactly

I worked at Jamesway before WalMart moved east of the Mississippi. I'll agree with you; we did the minimum required to keep our jobs.

Interestingly, the Jamesway store I used to work at is now a Tractor Supply, one of the largest I've seen (almost 50k square feet inside).

Link: http://en.wikipedia.org/wiki/Jamesway

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I'm dated too

by GSG In reply to I'll date myself

I'd say we are about the same age. I worked at KMart when there were very few Wally Worlds west of the Mississipi.

Man, I feel old.

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GSG and NN

by CharlieSpencer In reply to You're kidding, right?

So y'all are saying the reason they stopped carrying it was an inability to provide pre-sales and post-sales technical support?

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I wouldn't

by JamesRL In reply to GSG and NN

Do they supply pre and post sales technical support on the Windows boxes they sell? Don't think so, yet they still continue to sell them.

All about the numbers. If it isn't making Wallyworld money, they have to stop stocking it. My local wallyworld has more shelf space for cell phone accessories than computers.

James

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Pretty much

by NickNielsen In reply to GSG and NN

I'd say it was more the inability to provide pre-purchase guidance than anything.

When a customer points to side-by-side Windows and Linux boxes and asks the clerk in the computer department "What's the difference between these two computers?" and the answer is "I dunno," you're not going to make many sales.

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Yes and No

by GSG In reply to GSG and NN

The point is that the general consumer is more comfortable with Windows because they've heard the name everywhere, and probably have used a pc with some flavor on it. Now we can bash Windows all we want, but this isn't about the quality or reliability of the product, it's about familiarity. The average user has most likely never used Linux, let alone heard of it (and if they have they pronounce it Line-ix), and if the sales person can't give them a good sales pitch, they aren't going to buy it.

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My first thought...

by boxfiddler Moderator In reply to unfamiliarity

"Do you think Wally has anyone working there that could intelligently answer a question, and the consumer could reasonably be confident that the person knew what they were talking about?"

Uneducated end user enters electronics department at Wally World, see Linux laptop. Linux laptop less expensive that Windows machine. End user finds WW electronics employee and asks questions. WW ee answers same with a whole lotta BS designed to sell the machine and make WWee look necessary. End user takes machine home, discovers WWee lied out the wazoo to end user and/or didn't know what s/he was talking about. Somehow this becomes a problem with Linux, not WWee and Linux inadequacy spreads throughout uneducated end userville. End Linux on the shelf experiment.

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