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WAN Breakdown

By azlan07 ·
I am MIS Technician
I am having problem with my WAN from my Office and to my Head Office for about 6 days until today

Contermeasure I have taken :
1) Call telecom company . The telecom company try reset from their place both side NT/modem atmy office and my Head Office. They found no error in data transfer. They also sent their man with data transfer test equipment to my office and HQ and show me their equipment found no data tranfer error. They guess our router (Cisco) is having a problem but I can ping my router and get reply from it.
2) I mention this problem to my network engineer at my head office and he came bringing a new router(cisco) unit for replacement. After replace the router and try pinging Head Office the problem still occured. The message Data host unreacheble or TTL expired in transit appear.

After changing the equipment and found the telecom company side got no problem I dont know what else... What is the main problem. What should I do. What cause the problem. Now user start blame me...I hope goad will help me to solve this problem.

To all tech republic members you are welcome to advise and give me suggestion to solve this problem. Your cooperation is highly appreciated.

Thank you

Regards.

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WAN Breakdown

by TimTheToolMan In reply to WAN Breakdown

Hi,

Did they replace the router at the head office end?

Cheers,
Tim.

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WAN Breakdown

by azlan07 In reply to WAN Breakdown

The question was auto-closed by TechRepublic

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WAN Breakdown

by bobtway In reply to WAN Breakdown

Did you Trace route from your host to the other side? Sometime it will tell if you if you have a routing loop or if the routing table is wrong on that route.

Also you can have the network guy jump into the router and check if there are any errors on the interface. That will prove that the circuit is good from telco. Just don't believe when telco tells you it is good. I know that it is tough if you don't have any testing equipement, but showing the stats on the interface can show if any errors are incrementing.

Good Luck

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WAN Breakdown

by azlan07 In reply to WAN Breakdown

The question was auto-closed by TechRepublic

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WAN Breakdown

by azlan07 In reply to WAN Breakdown

This question was auto closed due to inactivity

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