When putting together an RFP for website development and maintenance do you include:
1. SLA for uptime
2. Hosting
3. Server maintenance
In my previous job, our web developer also included server maintenance. There seems to be a difference of opinion at my current job. My issue is that you have to have a holistic view of the website. This not only includes the code for the site, but the database, server, and network. If one group has complete ownership, there would eliminate a lot of the pointing fingers if the site goes down.
Any thoughts?
Thanks,
tom
