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Weird Printer Issue

By marcus6275 ·
All right, folks, I have a weird printer issue that I managed to fix, but I don't understand why the fix worked. Maybe one of you can explain it to me. Here are the details:

The printer in question is a HP Color Laserjet 4700n, set to operate as a network printer on our local network. The PC that was having the issue was a new Dell 9010 running Windows 7 x64. The PC had three network printers and one local printer mapped to it, two HP printers, a Ricoh, and an old USB desktop printer. The issue was that the computer could not print to the HP 4700n. Oddly enough, it could print to all of the other printers, but just not to the HP 4700n. I could ping the printer, and I could print to it from other computers.

List of things I tried (along with restarting the computer after most of these steps):
Reinstalling the printer driver.
Checking the port.
Reinstalling the printer entirely.
Checking the printer spooler service.
Checking the printer network setup.
Trying to print from another user account.
Trying to print from Safe Mode.
Trying to print from a CMD prompt.
Downloading and installing an older version of the printer driver.
Downloading and installing HP Universal Print Manager.
Deleting all printers and installing just the HP 4700n.
Updating the BIOS (I was really reaching here.)
Restarting the printer.

After all of this, the printer still would not print, and the other printers still would. So, after two hours, I decided to delete all of the user profiles. No idea why I decided this would fix it, because the problem was very clearly not profile specific. But I did, and when I logged in again, the printer worked.

I don't understand why this is, and it's bothering me. Ideas?

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Repost as 'Q&A'

by HAL 9000 Moderator In reply to Weird Printer Issue

Try reposting this in the 'Q&A' forum. The 'Discussion' forum is for matters of general discussion, not specific problems in search of a solution. The 'Water Cooler' is for non-technical discussions. You can submit a question to 'Q&A' here:;content

There are TR members who specifically seek out problems in need of a solution. Although there is some overlap between the forums, you'll find more of those members in 'Q&A' than in 'Discussions' or 'Water Cooler'.

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