I have a customer who replaced their laser printer with a new deskjet printer. They now cannot do multi-page reports through their web-based program, but they can cut and paste the info into notepad and prints fine. The new printer also causes their other terminal not to be able to print at all.
Recently, they removed the new deskjet and replaced it with a older inkjet printer from Lexmark. They still cannot print multiple page reports from the main computer, however the secondary computer will now print all reports just fine.
The first computer is acting as a server, running XP. The computer is 6 years old, and I believe running USB 1.1. This is a remote customer in another state. Both printers, the deskjet and inkjet are USB 2.0, and the client computer supports USB 2.0.
If anyone has any clues as to what is happening and how to correct it, I’d appreciate it.
Rick
