Hello Everyone,
First off, thank you for reading my post! I’m a computer reseller who used to work CDW. I now work for a smaller company and am doing great as well as the company. I’m always seeking for ways to best service my customers but I’m not sure if they’re telling me the truth or it?s too awkward for them to give me any criticism. I typically earn about 80-100% of their IT procurement needs (desktops, servers, notebooks, software licensing, etc.). My style of service is picking up the phone on the first couple of rings, (or returning voicemails in a matter of minutes), promptly answering emails w/quotes to their requests, following up on orders and setting expectations of delivery, and engaging specialized engineers for more complicated solutions, and bi-monthly phone calls or emails to give them the warm fuzzies, fish for more business and thanking them for the business. My technical expertise is no where near what you folks have. I know how to configure desktops, servers, routers along with the add-on sales that help with adding a little profit to the deal. I know how to position the appropriate manufacturer to my customers and am well versed at giving alternative solutions. But ask me to subnet, any programming, I’m lost.
I believe my style is adequate but I want to know what YOU GUYS want in your computer reseller. Everything I stated is no fluff on what I do for my customers. If you can tell me what you want AND what your frustrations are, it will definitely help me out improving my services to my clients. At the same time, IT consultants listening can benefit as well as you might be hearing the same frustrations from your clients as well.
If you want help on some of the tricks your sales reps play with you, how distribution works, where to save money so your CFO signs off on your po, please don’t hesitate to ask. I would love to start contributing any way I can to help you create even more value for your company or clients.
Sincerely,
Tony Tosoc
