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What does an IT manager do

By jay_2871 ·
I have been a Network Administrator for the past 8 years and currently hold a Senior Network Admin position with a great company. There are currently 3 individuals in our IT department including our manager and junior admin, my question to all of you is what is the responsibility of an IT manager other than playing games all day and taking credit for all of the hard work that his admins do. This is not the only time that I have come across an individual like this in such a position, who knowseverything about nothing.

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Rhetorical question?

by James R Linn In reply to What does an IT manager d ...

Not sure if you want a a real answer or just want to vent.

A manager manages people/tasks/processes/budgets.

I'm not suggesting your manager can accomplish any of these tasks by playing games all day.

If you spend enough time moving around you are bound to work for someone like this at some time. This doesn't mean that all managers are bad.

James

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They Do the Translating

by XpertDragon In reply to What does an IT manager d ...

I realize your exact frustrations, and venting, if that is indeed what you are doing. I myself am in a similar position/situation. The Far too long, and ongoing misconception about MIS and IT Managers is that they don't DO diddly. In most cases, this is probably true. First off, most of the time they ARE a manager responsible for managing a team of technical individuals. This does not mean they will know exactly what you are doing in a technical nature from day to day. Most of the time, they will be pleased that you complete projects that can be seen with real results in their eyes. If you go into technical details, they just may "nod their head" and Say "Uh huh" or "Ok, sounds good to me" and they have no idea what the **** you are talking about.

The #1 Cliche or misconception that I have found about MIS or IT managers in my 7 years of experience is that they are the Translator between you duties/projects/tasks at hand and completed and defining them to upper management. Most likely your IT manager is middle management and answers to a COO position or other Financial Manager. Too Often, an IT/MIS manager is seen as a better communicator to the uppers, and often has the final SAY on technical decisions/plans that affect the entire organization or regional office.

Paul

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You can't vent unless you have been ther

by JimHM In reply to What does an IT manager d ...

It doesn't help to vent (unless you walked a mile in management shoes) even thou it feels good to vent and you hope he or she would read it and wake up.

A IT Manager - manages professional people that (should) know what needs to be done - by when - and what means without much direction or assistance from the manager. The managers primary job is to keep the BS and political issues that flow down hill (gathering speed and volume) from other managers from effecting their staff. It may appear that they sit around all day - doing nothing.. as I said before; you really can't ***** until you have walked a mile in those Managers shoes.

Now I don't agree that they should be taking any of the credit for the work of the staff - and upper management know that they are not the person that fixed or where successful at a task. They realize that the manager has a staff that performed to a higher standard.

The manager will get credit for the performance of thier staff - because that is howthey are measured - his director is measured by the performance of all his managers - and so on up the line. (plus budget - and over all business performance)

So what is a manager to do - 1) plan the project, 2) manage to the project, 3) clear and resolve issues that arrise during the project, 4) keep BS from effecting the performance of his staff, 5) take the hit when things go wrong (never blame your staff), 6) give credit where it is due when things are successful (Give your staff all the credit), work with in budget, 9) tack to budget, 10) work tons of extra hours for no extra money, 11) keep moral up and personnel problems down, 12) be lonely as **** because everyone else thinks you sit around your office playing games and doing nothing...

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IT Managers

by gduffala In reply to You can't vent unless you ...

I've only had a few IT managers that knew the technical side. Once I was under the control of Directors of Information Systems, in my past job, and recent one...the managers did not know the technical at all...they did what one poster said on the technical side, nod their heads and say ok...sometimes, this got in the way...mostly, they delegated and managed budget, and tried to talk like they knew it to upper management...

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IT manage w 3 people - it's a waste!

by davidpmartin In reply to What does an IT manager d ...

If you have only 3 people in your office/shop and one is a full-time IT manager - then either his bosses are really IT challenged or he has got his bosses really snowed. In this day and age of lean organizations, anyone at your level who isn't pulling his or her weight on the technical side - should be let go, pure and simple. I don't have any problem with someone being a "technical lead", and spending maybe 20-25 percent of his time interfacing with management - but only 3 people and your boss gets away with being a full-time IT manager - well something is very screwy.
I can say this from experience. I just came out of a situation where we had three guys at a site - two sys/net admins and a web developer - only the "web developer" was the "site manager" - and the "web developer" used and abused his position to not only lord it over us, but as an excuse not to do work. Because of how things have developed at this site, when he realized he was going to have to really produce something - he got scared and moved on to another job.
What I did during his tenure as "site manager" was to grit and bear it. I wrote an e-mail to his boss after only two weeks of being on the job - too early. However, when I wrote his boss again six months later and told him that the situation was intolerable, the "site manager's" boss called him from our headquarters and reamed him good. The result: It didn't remove him - but I got left alone and the job situation for me got progressively better until he quit.
My advice is if the situation is real bad, consider going over his head. Be real careful with this strategy, and if he has the hire/fire authority, don't do it - but if he doesn't, it can work. Before you do anything though, make sure you have a sence of how well he is "in" with upper management. The bottom line: Do something about it, stew in silence, or move on to another job.

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What an IT *leader* does

by JerseyTech In reply to What does an IT manager d ...

I share your frustration and need to vent. I think what you are looking at is the difference between I.S. Mangers who are truly *LEADERS* and those who aren?t.
I.S. Mangers who are leaders are more concerned with getting the job done and the company?s bottom line than brown-nosing and playing politics. They nurture their careers as well as the careers of their staff. They are forward-looking. They don?t micro-manage. They are firm (but fair), decisive, proactive, and focused.
They don?t settle for ?getting by,? ?good enough,? or mediocrity. They provide support and direction instead of making unnecessary/busy work for the staff so they ?look busy,? putting out endless, unnecessary fires in order to justify their existence on the payroll instead of getting the job done that they are getting paid to do?keeping things running and leveraging technology in a manner that makes and keeps the organization profitable. Most important, when short-staffed or when things get bad, they roll their sleeves up and participate with the rest of the staff.
I was fortunate enough to be mentored by an I.S. Manager like that when I was starting out in I.S. in what seems a lifetime ago. I haven?t had a manager of his caliber since then, unfortunately.

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What an IT *LEADER* Does

by JerseyTech In reply to What an IT *leader* does

I share the frustration expressed here and the need to vent. I think what you are looking at is the difference between I.S. Managers who are truly *LEADERS* and those who aren't.

I.S. Mangers who are leaders are more concerned with getting the job done and the company's bottom line than brown-nosing and playing politics. They nurture the careers of their employees as well as their own. They are forward-looking. They don't micro-manage. They are firm (but fair), decisive, proactive, and focused.

They don't settle for getting by, good enough, or mediocrity. They provide support and direction, instead of making unnecessary/busy work for their staff so they waste time and resources putting out endless, unnecessary fires in order to justify their existence on the payroll instead of getting the job done that they are getting paid to do--keeping things running and leveraging technology in a manner that makes and keeps the organization profitable. Most important, when short-staffed orwhen things get bad, they roll their sleeves up and participate with the rest of the staff/team.

I was fortunate enough to be mentored by an I.S. Manager like that when I was starting out in I.S. in what seems a lifetime ago. I haven't had a manager of his caliber since then, unfortunately.

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