Was there ever a poll to see what would be considered reasonable or acceptable “downtime” for any system in an organization? Survey ever taken by different categories, for example, due to software versus hardware versus user error? This would help a great deal if I could get an idea of what “normal downtime” would be for a company about our size (1-W2k App Server; 2-Citrix Metaframe Servers; 1-Exchg Server; 70-users; Various applications; 3-DSL connections for WAN; 3-Branch offices; Remote agents; 9 network printers). I know there’s a lot of variables involved, but has a survey ever been done?
