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What is the difference between logging a ticket and helping the customer

To me they are one and the same, rather like apple pie without the apples

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Logging a ticket doesn't directly help the customer

by CharlieSpencer In reply to What is the difference be ...

It's the mechanism used to track the customer's problem, but it doesn't actually solve anything. There's a difference between placing your order with the waitress and having someone cook your meal.

I don't log a ticket on anything that I can fix in less time than it takes to log the ticket.

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Agreed, but sometimes...

by jmgarvin In reply to Logging a ticket doesn't ...

That comes back to bite you when you have the problem child machine....

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RE: What is the difference between logging a ticket and helping

by HAL 9000 Moderator In reply to What is the difference be ...

Logging the Ticket just acknowledges that the customer has a problem.

Helping the customer solves or at the very least minimizes their problem.

There is a very big difference between Logging a Ticket and helping the customer and until you realize the difference you will be of no help to anyone.

Logging Tickets is just paper pushing that doesn't really solve anything but helping the customer is what you are supposed to be there for. Of course if the place that you work measures performance by the number of tickets logged they will not be around all that long.

Col

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Applie pie isn't

by boxfiddler Moderator In reply to What is the difference be ...

without the apples. For that matter, pie isn't pie without filling.
Unless of course you're talking cow pies.

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You expected, like, what?

by santeewelding In reply to What is the difference be ...

Baseline of humanity?

Or, do you divvy that up with category?

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