Software

Question

what is the problem here?

By Gwynbleiid83 ·
Tags: Software
Have a problem when gaming. tottaly random crashes a few weeks back. problem seemed to be the atek missing file or error, updated my drivers but now there another problem when gaming. same ramdomness but the game lossses all sound and my cpu and memory usage skyrockets. minitool says its the audiodg.exe problem.

Then just now looking at the device manager i noticed that the device controller listed its from window. but at the sound manager from the taskbar says otherwise. pls help at least understand the problem
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All Answers

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When I work such a problem.

by rproffitt Moderator In reply to what is the problem here?

I have a few questions and then reports to check.

1. What is it? The PC in question is not known and sometimes you find the owner has some old Core2 machine which is going to not stand up to today's gaming.

2. I want to know if it did this new. Did it? What changed?

3. Always want to see the Web SPECCY REPORT. This report is free and the web link to your report is in a format I can speed read to see if there's something amiss. It also answers a lot of the question in question 1.
Read https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

4. EXACT ERROR MESSAGES or it didn't happen. While sometimes it doesn't matter, the exact error message can sometimes lead to a fix. I think it's worth writing that questions 1 to 3 must be dealt with.

5. Items SPECCY won't tell us. Make, model, age of components like the power supply.

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same problem again

by Gwynbleiid83 In reply to When I work such a proble ...

i did a full re install of windows then updated the audio drivers, then i updated windows, same problem started to happen. no reset but a total loss of sound. how do i add a text file to show the report from minitoolbox?
i will install speecy and do as u say but the problem persists.

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While these are some answers to my questions.

by rproffitt Moderator In reply to summary

But hey, you may not have the answers.

1. The BIOS is out of date. Read https://www.asus.com/us/Motherboards-Components/Motherboards/All-series/MAXIMUS-VIII-HERO/HelpDesk_BIOS/

2. The GPU is one that will demand a good fresh well sized PSU. The PSU is an unknown here. Tell us how old, make and model.

3. I've yet to find any Minitool information useful.
https://en.wikipedia.org/wiki/MiniTool_Partition_Wizard
Can you share why you feel you needed this app or what lead you to use it?

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Minitoolbox

by Gwynbleiid83 In reply to While these are some answ ...

The app its minitoolbox, not minitool. Ik the mboard is old and so its the bios ( from 2015 it seems. But the lastest for that board is from 2017) and never had a problem prior to a month ago. The psu is old. Like really old. Even from a dead company: ocz wich manufactued drmm back in the day. But its a 850w gold certified psu. And never had a problems before. Same as the bios. The bios is a hard topic for me. I'm scared of upgrading and if there's an error I will bick mi mb. And I live in argentina. Prices here for a mb with ddr4 pci4 and 7.1 sound Chanel board are sky high.

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The BIOS was updated in 2018?

by rproffitt Moderator In reply to Minitoolbox

I gave you a link. If you have an old version of the BIOS and a new driver you might have a bad day.

Why run an old BIOS? (Yes, I'm asking.)

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Error

by Gwynbleiid83 In reply to While these are some answ ...

As for the error. At first it was atek.exe and the module with the error was a kernel.dll. then after updating windows 10 was audiodg.exe. I've since installed the updates for windows and reinstalled the latest audio drivers from Realtek from asus mb page. A recent one I might add. From 2021 a month ago. That seems to be a hot fix for a windows update a month or so ago that screwed the audio. I've had not time to test it yet to see if the driver upgrade solution fix the problem.

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If you google atek you find very bad things.

by rproffitt Moderator In reply to Error

1. Atek.exe doesn't look like part of Windows.

2. From your SPECCY you might be using your monitor speakers but I can't tell. You should tell us as then we can disable the motherboard audio for testing.

3. Drivers are from makers. Some folk really try to get them from Microsoft and well, here we are.

4. https://www.bleepingcomputer.com/download/minitoolbox/ doesn't seem to be applicable either. But if you want to share the output, you screen shot it, crop and post it up on a site like Imgur.com then share a link.

5. A PSU as it ages loses both capacity and filtering. Noise on the rails goes up. These age (yes I must repeat this.) I can't rule it out but you have a very old PSU, old motherboard+cpu and a very new GPU. I don't have a story from you such as "I bought a new GPU and from then on I've had problems."

I'd ask in Bleepingcomputer forums for a PC scan. That ATEK item must be identified.

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summary

by Gwynbleiid83 In reply to If you google atek you fi ...

Application errors:
==================
Error: (07/03/2021 06:56:30 PM) (Source: Application Error) (User: )
Description: Nombre de la aplicación con errores: ATKEX_cmd.exe, versión: 0.0.0.0, marca de tiempo: 0x00000000
Nombre del módulo con errores: KERNELBASE.dll, versión: 10.0.19041.1081, marca de tiempo: 0xb84bdad0
Código de excepción: 0x0eedfade
Desplazamiento de errores: 0x0012b4b2
Identificador del proceso con errores: 0x228c
Hora de inicio de la aplicación con errores: 0xATKEX_cmd.exe0
Ruta de acceso de la aplicación con errores: ATKEX_cmd.exe1
Ruta de acceso del módulo con errores: ATKEX_cmd.exe2
Identificador del informe: ATKEX_cmd.exe3
Nombre completo del paquete con errores: ATKEX_cmd.exe4
Identificador de aplicación relativa del paquete con errores: ATKEX_cmd.exe5

Error: (07/03/2021 06:56:29 PM) (Source: Application Error) (User: )
Description: Nombre de la aplicación con errores: ATKEX_cmd.exe, versión: 0.0.0.0, marca de tiempo: 0x00000000
Nombre del módulo con errores: KERNELBASE.dll, versión: 10.0.19041.1081, marca de tiempo: 0xb84bdad0
Código de excepción: 0x0eedfade
Desplazamiento de errores: 0x0012b4b2
Identificador del proceso con errores: 0x228c
Hora de inicio de la aplicación con errores: 0xATKEX_cmd.exe0
Ruta de acceso de la aplicación con errores: ATKEX_cmd.exe1
Ruta de acceso del módulo con errores: ATKEX_cmd.exe2
Identificador del informe: ATKEX_cmd.exe3
Nombre completo del paquete con errores: ATKEX_cmd.exe4
Identificador de aplicación relativa del paquete con errores: ATKEX_cmd.exe5

Error: (07/03/2021 06:56:28 PM) (Source: Application Error) (User: )
Description: Nombre de la aplicación con errores: ATKEX_cmd.exe, versión: 0.0.0.0, marca de tiempo: 0x00000000
Nombre del módulo con errores: KERNELBASE.dll, versión: 10.0.19041.1081, marca de tiempo: 0xb84bdad0
Código de excepción: 0x0eedfade
Desplazamiento de errores: 0x0012b4b2
Identificador del proceso con errores: 0x4f8
Hora de inicio de la aplicación con errores: 0xATKEX_cmd.exe0
Ruta de acceso de la aplicación con errores: ATKEX_cmd.exe1
Ruta de acceso del módulo con errores: ATKEX_cmd.exe2
Identificador del informe: ATKEX_cmd.exe3
Nombre completo del paquete con errores: ATKEX_cmd.exe4
Identificador de aplicación relativa del paquete con errores: ATKEX_cmd.exe5

Error: (07/03/2021 06:56:26 PM) (Source: Application Error) (User: )
Description: Nombre de la aplicación con errores: ATKEX_cmd.exe, versión: 0.0.0.0, marca de tiempo: 0x00000000
Nombre del módulo con errores: KERN

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Note it is not the ATEK malware.

by rproffitt Moderator In reply to summary

So similar to https://www.reddit.com/r/techsupport/comments/3rxyyr/atkex_cmdexe_has_stopped_working/

Again, you learn to not use Microsoft's update driver but do updates the way noted at Reddit, here and almost everywhere.

Microsoft can't handle driver updates for millions of different PCs.

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