What issue tracking software do you use?

By zentross ·
I've been watching the thread about what information should be included in a help desk ticket and a side thought occurred to me. The issue of tracking software. Should it be web based? How many techs out there now would better make use of access to their tickets from a smart phone? Should it tie into stock systems in manufacturing?

What do you use? What industry(ies) do you service?
How well does the software meet your needs?

We use a home grown PHP, perl, mysql hybrid that, while easy to modify when needed, must be maintained and upgraded on occasion. An off the shelf solution may be less expensive and less time consuming in the long run.

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BMC Remedy IT Service Management

by BFilmFan In reply to What issue tracking softw ...
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Web-based issue tracking

by pat In reply to What issue tracking softw ...

<a href=>Online issue tracking system - EnterpriseWizard</a>

EnterpriseWizard is very flexible... we've used it to track everything from defects, product returns, customer support, you name it! It's web based and can be hosted or installed on your server (Windows or Linux).

Virtually anything can be tracked with zero custom code. Administration is through the browser and allows you to customize fields, forms, look & feel (blend with your site), reporting/charting and automated workflows & email notices.

<a href=>EnterpriseWizard</a> is well worth a look if you need a web based tool to track "stuff".

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ReadyDesk Help Desk Software

by info In reply to What issue tracking softw ...

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