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What support disk should a tech carry?

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by harold

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I have been supporting small business and the software is always onsite. Lately I have been doing home support and found that users do not always have restore disk (they have valid COL).
What OS disk and where can the media be obtained that I should carry for hard drive replacements and restorals using the clients COL key?

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by jscogin

Good question Harold,

Let me know if you find the answer to this one. So how long have you been in the business?

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