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What Systems Management KPIs do you use?

By isfleming007 ·
Does anyone have a list of metrics/KPIs they use currently and could share them?

I am currently trying to develop a way of measuring the ongoing value and efficiency of systems management to a large IT organization. The challenge I have is determining what makes sense to track. Some of the standard stuff such as MTBF and MTTR keep coming up but don't really address the overall infrastructure or the value to the Business services supported.

Any input would be greatly appreciated.


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Infrastructure Metrics

by Jerry B In reply to What Systems Management K ...

I realize your request is old but I am investigating the same thing.

For WAN metrics, we picked three items that seemed most important. First, availability. Is the WAN up and running? Next, utilization. What percentage of the WAN is being used? Finally, latency. What is the time delay for a network request? I know there are many more WAN metrics to track but we thought these three handled our needs.

Other areas I want to pursue are LAN metrics and application metrics.

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