when i scan for a virus near the end i get the blue screen of death

By watugottogothere ·
hi, i have a virus on my pc (win xp pro, service pack 2) if i run a virus scanner it gets near the end and goes to the blue screen of death so i cant remove the virus.
i cant use safe mode as it freezes when all the white writing goes fast on the screen. it stops on one called somthing like 3gp........

can anyone help?


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Try this for a start

by Jacky Howe In reply to when i scan for a virus n ...

Removing malware from System Restore points <br>
To remove the malware, you must first disable System Restore, then scan the system with up-to-date antivirus software - allowing it to clean, delete, or quarantine any viruses found. After the system has been disinfected, you may then re-enable System Restore. The steps for disabling System Restore vary, depending on whether the default Start Menu or the Classic Start Menu is being used.
Default Start Menu <br>
If using the default Start Menu, click Start | Control Panel | Performance and Maintenance | System. Select the System Restore tab and check "Turn off System Restore".
Classic Start Menu <br>
If using the Classic Start Menu, click Start | Settings | Control Panel and double-click the System icon. Select the System Restore tab and check "Turn off System Restore".
After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore".
Download Spybot - Search & Destroy and install it. Update it. Copy the entire install folder to a USB Stick
Start the infected PC.<br>
Click Start, Run type msconfig and press Enter.
Now if you have the Configuration Utility open. <br>
Configure selective startup options<br>
In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.<br>
Click to clear the Process SYSTEM.INI File check box.<br>
Click to clear the Process WIN.INI File check box.<br>
Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.<br>
Click the Services tab.<br>
Click to select the Hide All Microsoft Services check box.<br>
Click Disable All, and then click OK.<br>
When you are prompted, save the settings and restart the PC in Safe Mode.
If you have access navigate to the USB drive and run Spybot. It should clear they way for you to be able to restart normally and Update and run MalwareBytes. Download Malwarebytes Anti-Malware.

* Double-click mbam-setup.exe and follow the prompts to install the program.<br>
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.<br>
* If an update is found, it will download and install the latest version.<br>
* Once the program has loaded, select Perform Quick Scan, then click Scan.<br>
* When the scan is complete, click OK, then Show Results to view the results.<br>
* Be sure that everything is checked, and click Remove Selected.<br>
I would keep scanning with it until it is clean by closing out and rebooting and running it again.
Just to be on the safe side when you finish do an online scan with Bitdefender or Google for an online scanner.
After you complete your troubleshooting and fix your configuration, return to a normal startup. To do this, follow these steps:<br>
Click Start, Run type msconfig and then press ENTER. <br>
On the General tab, click Normal startup, and then click OK.<br>
Click Restart.
<i>Keep us informed as to your progress if you require further assistance.

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thank you

by watugottogothere In reply to Try this for a start

thank you very much i will try thst now

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Keep us posted

by Jacky Howe In reply to thank you

as to your progress.

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i tried all that

by watugottogothere In reply to Keep us posted

but when i run spybot even in safe mode, my pc still goes to the blue screen so i need to restart the computer,

thanks anyways

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What is the stop error code

by Jacky Howe In reply to i tried all that

STOP: 0x00000000

< second thoughts >

PM me so I can give you my e-mail and send my your last 3 minidump files for me to have a look at. Minidump Files can be found here. C:\WINDOWS\Minidump\Mini******-**.dmp

Download HijackThis and run it and then send me the log file.

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