Where can I find templates for documenting troubleshooting steps?

By 08phamakaok ·
I'm looking for a nice clean template or some sort of insight on creating a nice layout to document my troubleshooting steps when I work on client systems. As of right now I'm currently using a simple text document in a generic layout to track troubleshooting progress. I would just like to have a layout that will organize my notes so that I can refer back to them easily. My basic text documents contains fields for The Problem and the Date, Information on the system being worked on (ie. serial #, model, manufacturer), an area for troubleshooting notes in no particular order, and then a final field to determine if the case is still open or closed.

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