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where is the conflict?

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8 replies

by pc girl

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This PC is XP Pro with Office XP (all OS and Office updates installed). After installing Norton Corporate Edition Anti Virus the following started... While in Word program and accessing docs through a mapped drive on the server,the program hangs and hangs, eventually causeing client to end task in order to get out. This occurs when opening, closeing and useing the save as option. I've un-installed Corporate Edition and cleaned the registry. Installed Norton 2003 and the same thing happens. When theres no Norton, everything works great! I even uninstalled and reinstalled the whole office suite. Im getting ready to do a complete re-install of everything. Help!

8 replies

by thechas

Did you check for patches and updates for Norton?

I am reading of more and more conflicts between Norton and Windows programs.

By the same token, I see a number of people having problems with McAfee also.

I think it's time to look for a different A-V solution.

Chas

by pc girl

Yes, Im still searching but I've heard of conflicts with many different programs, to my surprise. I also found some info that is leading me to believe theres a conflict possible with the Intel 10/100/1000 onboard network adapter. There's 10other PC's with same programs installed and no problems. This problem PC is the only one with this particular network adapter. Hopefully thats its after hours of searching. I will know soon and post it either way. Thank you.

by thechas

Yes, it very well could be the NIC.

I've even seen hardware configurations that work fine under W98 lock up with XP.

I'm in the process of getting rid of all my D-Link NICs. Other brands just function better with my motherboards.

Chas

by brian158

I also had this same problem with Office XP but I am on Win2k. I am also using Norton. But heres the thing. Norton scans the file for a virus when you are saving it. If the server is also doing the same thing it might be cause a conflict. Maybe the thing you might want to try is disabling that option with norton. After I had done that it worked great. I think it is because on the servers we are using Mcafee virus scan and on my laptop I am using Norton with firewall. I hope this works for you!
Peace! Brian

by pc girl

THE ANSWER TO MY PROBLEM WAS RIGHT AT MY FIGERTIPS BUT AS USUALLY I TOOK THE LONG WAY AROUND. MY PROBLEM WAS THE FIRST OF THE THREE BELOW. WELL HERE'S THE ANSWER (FOUND BY E-MAILING SYMANTEC)AND THANK YOU TO THOSE WHO TRIED...

this issue can occur if Norton AntiVirus (NAV) plug-in for Microsoft Office is enabled (when NAV is installed). This issue can occur if Microsoft Word application is corrupt. This issue can occur due to very low system resources.

To resolve this issue, as a possible workaround, I suggest that you disable Norton AntiVirus plug-in for Microsoft Office. Refer to the following document from our Online Knowledge Base that has instructions you need to follow:

Title: 'How to enable and disable the Norton AntiVirus plug-in for Microsoft Office'
Document ID: 1999091612160606
> Web URL: http://service1.symantec.com/support/nav.nsf/docid/1999091612160606?Open&src=w

NOTE: Disabling office plug-in does not leave you unprotected against viruses that are distributed as word documents. NAV Auto-Protect will scan any incoming files, including email attachments, as they are saved to your hard drive. Office Plug-in is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions.

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