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Which Help Desk Software

By jett69 ·
Our current help desk software, DK is no longer being supported. I need to recommend ten Help Desk software to my director. Our budget is about $300k. Any info of top 10 helpdesk links or recommendation would be very helpful.

Thank you.

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Service Request/Ticketing software?

by burtonizer In reply to Which Help Desk Software

If you are looking for service request and/or ticketing software, we utilize Heat and it seems to work out nicely for our company (700 employees, 70+ offices in 3 states). New staff pick up using the program quickly, there are customizable fields and it's pretty robust.

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Can you Recommend

by jett69 In reply to Service Request/Ticketing ...

Thanks, I'll look into Heat. Are there any other that you recommend? I need to provide about 10 of them to my director.

Thank you.

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Here's one

by Jesus_C In reply to Which Help Desk Software

www.remedy.com
Its really good with intergrated cbr solutions and user friendly

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Short list

by jknapik In reply to Which Help Desk Software

Altiris, Axios Systems, BMC Software, CA, FrontRange Solutions, Hewlett-Packard, Numara Software, Touchpaper Software, and UniPress Software

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So, how did things turn out?

by jprovost In reply to Which Help Desk Software

It has been about 6 months since your initial post. I am curious to know if you have been able to come up with a short list and if you have already implemented a solution. What did you decide on and why. What were the top three candidates in your search?

Thanks,

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HelpStar

by abhill In reply to Which Help Desk Software

I've been through that process of evaluating various vendors products, including some of those others have mentioned. I'd suggest a look at HelpStar (www.helpstar.com). I've been using this now for about 4 months and it's a really good product without a heafty price tag.

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Avensoft - nService software for HelpDesk

by Murpmic In reply to Which Help Desk Software

$200 / tech for small sites or site license for larger.

MS SQL, AD Integration and others, fast pages, assets, integrates with email for tickets.

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Cloud SaaS edition

by Jake Bigley In reply to Which Help Desk Software

We use http://www.focalscope.com cross continental support, live chat, email ticketing and social media integration. It was very easy to deploy because we opted for the Cloud SaaS edition. Definitely worth a glance if anyone is looking for a solid email ticketing system that is still easy to use.

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have you looked at spiceworks?

by markp24 In reply to Which Help Desk Software

Hi

spiceworks is good, free and works for most people.
Intuit trackit was good also, not sure if its as robust as what you would need though.

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Small list

by smoli In reply to Which Help Desk Software

We use <a href="http://www.orcadesk.com/Products/help_desk_software"> http://www.orcadesk.com/Products/help_desk_software</a> for 6 months and we are satisfied how it works. From the experience of other these two are also good:
Zendesk - <a href="http://www.zendesk.com/"> http://www.zendesk.com/</a> and Kayako - <a href="http://www.kayako.com/"> http://www.kayako.com/</a

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