My company is going in a purchase of computers. We are working on basis on which the procurement is to be done. The race is between HP & DELL. I have made the following for comparison between both, need your support and comments to get me through.
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Weight from 1 ? 25 range. 1 being lowest & 25 being highest.
Assessment criteria:
Technical expertise of IT Team 20
Technical expertise of agent 15
Quality of service of agent / Speed of response / Parts availability 25
Selling directly 10
Shifting brand 10
Environmentally friendly 10
Price 25
Assessment Time 10
Power consumption / Energy Star 10
Desktop dimensions /Convertible mini-tower 10
Warranty period (Parts/Labor/Onsite)
15
Useable life of equipment 20
Delivery time 10
Technical specifications 25
We are already using DELL and are happy with the performance. For HP, we should talk to customers on their support. Get a list of customers those have 100+ PCs
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Will appreciate your feedback.
