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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
Which Problem Management metrics do you use?
One of the metrics I use is the average number of incidents in a year for each PC. This can be calculated by deviding the total number of incidents in a month ( x 12) or year by the number of desktops/laptops. When calculated over a longer period of time, the graph will show -hopefully that incidents per PC is falling. Due to Problem Management ofcourse!
This rate may also be used to compare it to benchmarks from Gartner or others. (However I do not have acces yet to this iformation myself.)