Hi,
Is anyone using a good system (or good software for that matter) to track customer feedback/request/complaints? Somewhere between 20 and 50 times per day our customer service people get issues which are not orders or returns, but other kinds of things that need to be dealt with or at the very least logged. Currently there is a sort of mixed post-it and email structure for handling this that is ridiculous and dangerous. We need something consistent and electronic along the lines of our order-processing system.
Any advice or suggestions you could pass on to us would be much appreciated. We’re a paper-catalog and now ecommerce merchant (clothing and imports), if that changes anything.
Thanks!
Frank
