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Who's At Fault Vista - Or PhotoImpact? Can You Figure It Out?

By bobf117 ·
I Know There's Alot Of Smart Individuals -Interacting With This Site-. Figure This One Out.
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Windows (Problem Report):
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Product
PhotoImpact

Problem
Stopped working

Date
12/30/2009 2:57 PM

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: Iedit_.exe
Application Version: 13.0.0.0
Application Timestamp: 480ef236
Fault Module Name: ulibtif.dll
Fault Module Version: 13.0.0.0
Fault Module Timestamp: 46987ae5
Exception Code: c0000005
Exception Offset: 0000b270
OS Version: 6.0.6000.2.0.0.768.3
Locale I 1033
Additional Information 1: 7774
Additional Information 2: f9a618707f369a6ff32117dd4b30dc37
Additional Information 3: 02ae
Additional Information 4: 0e558874b899a751cf6d7f88ae908532

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp
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My Story (How It Occurred):
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You're Not Going To Believe This,
But It (Actually) Occurred Because I Tried To Open A Picture File (Within Windows Explorer) From The "Recent" Folder...So It Was Actually (A Short Cut) That I Was Clicking On.
Here's The Story:
I Was In Window's Explorer - In The "Recent" Folder/Directory, And I Double-Clicked One Of The Files There (So This Was A Short-Cut To That File), I Wanted To See What This File Looked Like - This Was (Also) An File Associated With Photo-Impact (A .UFO File), So I Understood/And Expected Photo-Impact To Launch - And Then Open Up The File,...But Immediately The "Message" Pops Up (A Problem With PhotoImpact Has Occurred And It Will Be Closed / Windows Will Notify You If A Solution...). I Closed That, And Double-Clicked That Same File Again,...Immediately The "Message" Pops Up (A Problem With PhotoImpact Has Occurred And Windows Will Close It...). I Then (Closed) Windows Explorer, And Tried Launching Photo Impact (From The Desk Top). I Double-Clicked On The Desk Top Icon - The Photo Impact Splash Screen Comes Up - It Gets To Certain Stages Of "Initialization" (Specifically - u32Tif.fio...), And Then The "Message" Pops Up (Behide The Splash Screen / But You Can See The Title Bar Of The Error Message / And Drad It Out Of There) - The "Message" Is (A Problem With Photoimpact And It Will Be Closed).
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A Long Story "Long" - I Have Never Had Any Trouble With Photo Impact (Not) Opening Before,..Now (It's) Consistently Broke.
Things I Tried:
I Did A (Un-Install) Of Photo Impact 13 Pro,...And Re-Installed It...
Same Problem Persists.
I Did "A System Restore" To An Earlier Time - When Things Were Fine - And On Top Of That I (Un-Installed) Photo Impact 13 Pro, And Re-Installed It Again.
Same Problem Persists.
The Windows "Report" Reports Something About (Memory) - So I Ran A Memory Diognostic. Windows Reports That There Were No Memory Problems Found.
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All My Other Programs Are Fine, And
(Deleting) Startup Programs - Like PhotoImpact's Help Topics Suggest - Is Not The Answer - This Has All Been Fine Before.
Nothing Else Has Been Added - And The System Restore Has Taken Us Back To When This Program Was Fine Before.
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What The Crap Could (Trying To Open A File/Short-Cut/Launching Photoimpact) From Within Windows Explorer (From The Recent Folder) Done To Screw Things Up?
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I Told You - You Wouldn't Believe It.
Any Ideas?

This conversation is currently closed to new comments.

13 total posts (Page 1 of 2)   01 | 02   Next
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All Answers

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where to start?

by .Martin. In reply to Who's At Fault Vista - Or ...

first of, some specs of the computer would be good. It is common for some hardware configurations to make weird errors and such.

secondly, what changes have you recently made? any upgraded hardware? new software?

Try installing updates for PhotoImpact (13? I could only find X3): http://www.corel.com/servlet/Satellite/au/en/Content/1153321224268?pid=1207676424053

Otherwise, virus scans. what is your current anti-virus software, is it current? Malware can strike up many different problems.

Lastly you might be stuck with the fate of reinstalling windows to get it to work.

Keep us posted.

.Martin.

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System Specs / And My Interaction With Nova Developement

by bobf117 In reply to where to start?

Computer Specs:

Computer Make/Model: Dell/Inspiron530S
Operating System/Version: Windows Vista Home Premium 32
Hard Drive Space Available: 180 Gig
Amount of RAM: 2 Gig
Printer Make/Model: Dell/All In One920
Product Name: PhotoImpact Pro 13
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My Interaction With Nova Developement:
---------- Forwarded Message ----------
From:<support1@novadevelopment.com>
Subject:Ask a Tech - PhotoImpact Pro 13

Hello,

Thank you for contacting Nova Development Technical Support.


Click on the START menu button
Click on Control Panel
Click on Programs and Features
Locate the program
Choose Uninstall
Reboot the computer
Temporarily disable your antivirus program (If you have one)
Temporarily disable your firewall program (If you have one)
Temporarily disable your spyware program (If you have one)
Reinstall the application
Enable your antivirus software, spyware and firewall (If you have any)
--- My Response Message ---
To: support1@novadevelopment.com
Subject: Re: Ask a Tech - PhotoImpact Pro 13

Uh,...Dud,...As I Indicated This Was Fine Before Attempting To (Open) That File From The "Recent" Folder (Within Windows Explorer). If (This) Was Fire-Wall Stuff, It Would Have Happened When I Installed It Before - Quit A While Before. Besides,...I Have No Spy-Ware, Anti-Virus, Fire-Wall Programs Running. {Opening That File (More Like Attempting To) Is Definately What Caused This - I Pay Close Attention To What's Going On.}

Do (You) Have An Explaination For That -Attempting To Open That File- Causing This (Meaning Why...How)?

That Really Is What Caused It, And (I) Don't Get It.

The Part Of The Launch Sequence Where It Stops Is (u32Tif.fio...) - I'm not Sure What's After The (...) That's All They Show. Maybe (You) Can Figure Out What That File Does, And (In Turn) What The Problem Is.

--- Their Re: Message ---
Subject: Ask a Tech - PhotoImpact Pro 13

MSCONFIG: Selective Startup
Please try shutting down all startup items in order to ensure there are no conflicts. Here is how this can be done:


1) Click the Start button.
2) Click the Start Search option.
3) On Start Search line type in "msconfig" without the quotes in the Open field.
4) Click the OK button. This will open the System Configuration window.
5) Click the Selective Startup option on the General tab and deselect Load Startup Items.
6) Click the OK button.
7) A window will open with a message indicating that it will need to restart. Click the Restart button.


Once the computer finishes rebooting, please try again to see if the problem occurs.


If you wish to re-enable all your startup items, please perform the following steps:


1) Repeat steps 1-4 from above.
2) Click the Normal Startup option on the General tab.
3) Click the OK button.
4) A window will open with a message indicating that it will need to restart. Click the Restart button.


When the computer finishes rebooting, all formerly disabled startup applications will have been re-enabled.


---------- My Response Message ----------
Subject: Re: Ask a Tech - PhotoImpact Pro 13

Did It (Tried It With Startup Items Disabled / And Re-Installed It With Spyware Turned Off) - No Go To Either One.

It Doesn't Work. It Keeps Hanging On The "Initializing" (u32Tif.fio...) And Displays The Message - A Problem Has Occurred With Photo Impact And Windows Will Close The Program...And Notify You If A Solution Is Found.

Are (You) Paying Attention To The "Windows Report" - I Think That Tells You What's Going On (If You Understand That Sort Of Thing).

Windows (Problem Report):

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Product PhotoImpact

Problem Stopped working Date12/30/2009 2:57 PM

Status Not Reported

Problem signature

Problem Event Name: APPCRASH

Application Name: Iedit_.exe

Application Version: 13.0.0.0

Application Timestamp: 480ef236

Fault Module Name: ulibtif.dll

Fault Module Version: 13.0.0.0

Fault Module Timestamp: 46987ae5

Exception Code: c0000005

Exception Offset: 0000b270

OS Version: 6.0.6000.2.0.0.768.3

Locale I 1033

Additional Information 1: 7774

Additional Information 2: f9a618707f369a6ff32117dd4b30dc37

Additional Information 3: 02ae

Additional Information 4: 0e558874b899a751cf6d7f88ae908532

Files that help describe the problem

Version.txt

AppCompat.txt

memory.hdmp mini

dump.mdmp
---One More Note---
I Think This Problem Might Have Always Been There - Meaning - I'm Not Sure I've "Ever" Launched A File From Windows Explorer That In Turn Opened-Up PhotoImpact (Until Now - I Mean) - And That Was A Shot-Cut To A File On Top Of That (Not The Actually File / So Windows Has To Do A Bit Of Running-Around). The Problem (Is) Now -How To Fix It- Whatever Happened.

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One sentance stands out

by .Martin. In reply to System Specs / And My Int ...

"I Have No Spy-Ware, Anti-Virus, Fire-Wall Programs Running."

is this just when you tried to do the install, or all the time?

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I'm Not Getting The Help I Thought I Would.

by bobf117 In reply to One sentance stands out

I Only Have (So Many) Responses I Can Do - Before This Site Shuts Me Out (I Think The One That Starts The Question Has Like 4-5 Responses To Postings - Or It's So Many Total From Everybody - And The Question/Posting Is Locked).
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Anyone Else Want To Join In? And Help With My Original Problem? How Could Attempting To Open A Short-Cut File (From Witin Windows Explorer / From The Recent Folder)...What Could That Have Done To Prevent That Files Associate Program (PhotoImpact 13 Pro) From Opening...Thereafter? And Of Couse What's The Remedy?
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I've Tried To Supply All Of The Information.
I Said My System Was A Dell/Inspiron 530S (Well That's Actually / A 2.4Ghz Intel Dou / Dual Core).
And As Far As Spy-Ware Stuff (I Do Actually Have PC Cillin - Internet Security) But I Closed That From The System-Tray (Only Way I Know How To Turn That Off) When Un-Instaling, And Re-Installing, And Re-Attempting To Open (PhotoImPact 13 Pro) - That's Opening From The Desk-Top / And From The Start Menu (I Know - All Links Are Probably To The Same Location) I'm Just Saying It's Not Like I Keep Trying To Open Through Windows Explorer - Although I Have Tried That. I'm Just Wondering What That Original (Launch Attempt) Through Windows Explorer Could Have Done To Disable This Program?
Please Make Your Answers Long And In-Depth - With Maximum Amount Of Information.

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What's with

by santeewelding In reply to I'm Not Getting The Help ...

This business of shutting you out?

And, what's with your practice of capitalizing the initial letter of every word?

Far as I know, we get to hound you, and you likewise, to the end of time -- or, to the end of your rope, whichever comes first.

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I'm Glad Somebody Asked.

by Ron K. In reply to What's with

I Couldn't Even Trouble Myself To Do More Than Glance Through The Questions As The Format Is So Annoying. <br>
Last Post Before I Get Shut Out.

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Through thick and thin

by santeewelding In reply to I'm Glad Somebody Asked.

Long as you got that sense of humor, nothing can trip you up.

Can't say that for our correspondent.

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Sorry if you feel that way

by .Martin. In reply to I'm Not Getting The Help ...

but sometime we need that extra little bit of info to make a diagnoses, sorry if you thought elsewise.

As for my thoughts, they are as follows:

First (if you can) check that the files are not the problem. If you know someone that has PhotoImpact 13 (or even an earlier version) try and open the file on their computer.

If the files open correctly on another computer, then I think it is vista that is throwing a cry.

most likely a past virus infection (that was cleaned up by Trend Micro). This infection may have mucked up the registry, screwed around with files, ect.

so as for a solution?

1st you can try a repair of Vista.
to do this you will have to get into the Windows Recovery Environment (WindowsRE), now there are a few ways to do this.

-if you have an install disc of windows Vista you can boot onto the disc, and select repair your computer

-Computer manufacturers sometimes install WindowsRE in a recovery partion. to access this, the button combination is different between computers but is usually an F key (F1 to F12) or the delete key. This option comes up on boot (during the company logo, i.e., the Dell logo), it will be named recovery (or the like) once again select repair your computer.

once you select repair your computer, select command prompt, then do a repair install with the command chkdsk /r

If this doesn't work (In my experience, this sometimes works, and a lot of the time doesn't) you will be stuck with a reinstall of Windows. so backup data, and do a reinstall of windows using a Vista Disc, or the Recovery partion.

*NOTES*
-If you end up doing a reinstall, be aware that the disc you use has to match the serial sticker type.
i.e.,
dell OEM serial -> Dell OEM disc
OEM serial -> OEM Disc
Full version serial -> Full version Disc.

- If you don't have a Vista Disc, and If dell has not made a bootable recover partion, you are essentially screwed

.Martin.

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(Reply) To "Sorry You Feel That Way".

by bobf117 In reply to Sorry if you feel that wa ...

I Fully Understand "The Need For Information", And I Have No Problem With You Requesting More Of It - That Is How We Understand Things Better.
And I Certainly Was Not Putting (Your Help) Down...I Was Just Trying To Rally More Help From Others -Someone Knows The Answer This-,...And Not That You Don't.
It's Just That -At That Point You Were The Only One That Had Responded. As Far As What You're Doing - You're Doing Fine.
As I Said - I Did A System Restore - To An Earlier Time When This Program Was Opening Fine (Before That Launch Attempt Through Windows Explorer Broke It).
So Is This System Repair Pretty Much The Same Thing (Restoring Registry Items, And Such - To An Earlier State)?
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Thanks Martin.

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no, not the same

by .Martin. In reply to (Reply) To "Sorry You Fee ...

System Restore and System Repair, are like in many ways, but when it comes down to it they are not the same

System Restore works in a way (like a backup) that at preset time it makes an image of the computer, and upon the users request can revert the computer back to this point in time.

System Repair, on the other hand searches through the hard drive containing windows and looks for difference between what files should be there (all the file added when windows was installed). System Repair takes down all the files that have changed, been deleted, ect. and replaces them with the original copy of that file (hence why some sort of boot media is required).

so the main difference? System Restore changes the entire computer, reverting it back to an earlier stage (a stage that may have problems). System Repair only fixes the Windows portion of your computer, making sure everything is what it was like when you first installed windows.

.Martin.

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