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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
Why a VPN is not enough
The problem with VPNs is that they don't give you the anonymity they claim to be. First off, many VPN service providers won't hesitate to sell your web traffic to the highest bidder. A VPN service on its own isn't as profitable as it may seem, so many companies supplement this with selling their customer's data. Another problem is the fact that there are other ways your web traffic can be obtained, even if your VPN service isn't selling your data.
Unfortunately, one of these ways is through your OS. Windows, for instance, automatically tracks "diagnostic data" from your computer to send back to Microsoft. This diagnostic data includes your keystrokes, browser usage, advertising data, files, and a whole lot more information that should be kept private. This is why it's imperative to use actual privacy software (I personally recommend Opticole by Riserbo). Software like this will protect you from Microsoft's data monitoring, spyware, and malicious payloads simultaneously. It is incredibly cheap, very easy to operate, and when used in accordance with a VPN can give you a powerful veil of anonymity.