Why can't geeks lie?
This is page 2 of the discussion. Read the opening post
Community archive
This is page 2 of the discussion. Read the opening post
by hal 9000
As he's been known to [b]Stand People Up[/b] just ask GG as she's still out to inflict an enormous amount of [b]Pain & Suffering[/b] on Neil for doing this previously. :D
Col ]:)
by hal 9000
You can't hold down a steady job even though I'd ben working in the same industry for over 20 years just not at the same compamy. :^0
They couldn't understand why I would leave a perfectly good job at one copmpany and move to another which offered better pay & conditions so according to this poorly traind shrink I wasn't capable of keeping a job for a [b]Long Term.[/b] Silly Basdterd he was too he didn't last more than 6 months where hewas but I at least always kept a job for about 3 years and then started getting Ichy Feet. :D
Mainly because what was once considered as challeging had become booring. But that's life and we all do the best that we can. :p
Col ]:)
by hal 9000
No way are you [b]Racked With Guilt![/b] You like the rest of us are laughing all the way home and then much longer. some of the best jokes that I've pulled have had people in stiches for days if not weeks. :^0
Then there are the [b]Not Funny[/b] ones like one of the staff acidently dropped a Z 80 chip onto his seat and sat on it My imediate reaction was to tell people to [b]Hold him down[/b] while we completed the circuit and then we could sent him out as a completed Circuit Board. Funny at the time and he laughed and took his mind off the pain so we could get him to hospital and get it removed. [b]Not Nice at All That One[/b] but I had everyone in fits of laughter when I told the Quack to be [b]Very Careful[/b] when he removed the Z 80 as I wanted to use it again! ;\
There is a massive difference between a [b]Pratical Joke[/b] and a Direct Lie when I chased the apprentence out of a building with a 22 inch number 1 Phillips head screwdriver I really ment it when I told my boss that I was going to kill him by nailing him to a wall with the screwdriver with his feet at least 12 inches off the ground. They wouldn't let me kill him off but at least they moved him away from me. :D
Col ]:)
.
Just say, "Sorry, but I just can't answer that question."
If you're pressed for a why or when, and it's a sales person, just repeat yourself with the comment that you don't really like to be pressed on the issue.
If you're pressed for a why or when, and it's a customer, just repeat yourself, but with the comment that you'll pass the inquiry onto someone who might be better suited to answer, if he/she would like to pursue it, since you don't want to provide false or incomplete information.
by hal 9000
[b]SHMBO[/b] gets driven crazy by my answers to her questions as she knows that I'm not telling her the exact truth she just not quite sure which part is an embelishment and which is real. Example [i]You left here at 6.00 AM and said that you wouldn't be long and it's now 8.30 PM and you're just arriving home why didn't you phone me telling me what was happening." My Reply "Well I was having so much fun with my girlfriend from such & such a company that I just lost track of time and didn't realise how late it was till it got dark and by then the phones had been switched off and I was out of a Recption area."[/i] She know that the full truth is that I had a mongeral of a job and forgot about everything except what I was working on. This suits her when it's something that she wants me to do but it doesn't work the other way. :_|
Or the best one so far I did some work on my Ducati and took it for a short test drive which resulted in me not taking any money or a Mobile Phone or anything else at all with me and I had to call her from a Service Station 100 miles away and tell her to drive up in the car and bring some money with her for petrol and this phone call. That one made her [b]Very Happy![/b] :^0
The best thing though is as a Tech I sell more of the better Hardware than I could even hope to as a Salesperson I just tell them what they need and why it's better and people accept this without question. It used to drive the Sales Staff crazy when I put through sales that they would never have considered for a company and I did it in a few minutes while they would have spent hours with a lower end product. :p
Col ]:)
by hal 9000
That [b]Core Breach[/b] was a minor inconvenience that will be put right shortly. :^0
Or the [b]Opperation was a complete success unfortantly the patient died on the table before we managed to open them up.[/b] :D
Or this is a [b]Minor Computer Bug that will only cause Minor Inconvenience[/b] when actually the entire power grid has been shut down and will remain down for several days till everything can be brought back on line. ?:|
Col ]:)
by hal 9000
[b]Microsoft Sucks[/b] so how the [b]Hell[/b] can you expect our software to work properly on an OS that doesn't? :p
Col ]:)
by hal 9000
Never ask me about any new born anything!
To me they all look terrible so I constantly to save hurt feelings use a Quote from Peanuts [b]"I'll come back in a week or so when their eyes are open and answer that question."[/b] Thank God for Snoopy. :D
Col ]:)
by maecuff
by sleepin'dawg
are either lying, mentally ill or perhaps both.
[b]Dawg[/b] ]:)
by jdclyde
by sleepin'dawg
by stargazerr
I shan't say nothing.
]:)
by jamesrl
They have never lied.
I don't do it now at work. I try not to do it at home, though the odd white lie slips in.
I have done it at work and seent he results, even when they were white lies. Even white lies poison a relationship.
James
by jdclyde
reading your post and thinking you were refering to the masterbation part instead of the lying part! :^0
Re-read it in that context and you had me giggling my mudderfriggenassoff! :D
by sleepin'dawg
I've heard of people jerking off at work but I always thought it was an euphenism for fooling around and/or goofing off and never took it seriously. Thank you for setting me straight. :^0
[b]Dawg[/b] ]:)
by jdclyde
to say "sorry" to James. I never would have said it if it wouldn't have been soooo funny.... ;\ I DID see what you were refering to by the end of the post (even before the edit) but was already laughing too hard not to say anything. :D
Lies at work. Almost never a reason to lie, except for the occasional "I will get right on that".
Lies at home. Not giving full disclosure to my boys on exactly why their mother moved out and what she is up to would be the closest to a lie as I have come in a long time. I am usually brutally honest with people (in case you haven't noticed) and don't see a need to lie.
I am more likely to just not respond if it is something I can't truthfully give an answer for one reason or another.
by tonythetiger
by jdclyde
by mark miller
by jdclyde
I am sending him to the other end of the country, so he won't be tempted to stand me up! Might be trying for some kind of record, don'tchaknow?
:D
by absolutely
by jdclyde
so my typing is just because i speel like krap. :D
but then the blindness and hairy palms don't make life any easier..... ;\
by tonythetiger
is getting harder and harder every day :(
I find it difficult to lie as well. I'm too damned busy and it's too much work to remember what you lied about.
When the question allows it, I tend to use non-answers, or questions as answers.
Q: Do you think I'm an idiot?
A: I would never say anything like that about you. What would make you ask that?
Of course, if they ever press me on it, I'm going to be forced to tell the truth.
by jamesrl
Just goes to show how far in the gutter your mind lurks....
I edited the first sentance to correct your impression.
Hope at least you were embarrased in the office.
James
by jdclyde
as if it were a bad thing? :D
After all, it WAS the HEADING of the post your replied to. A natural misunderstanding.
I am sure you HAD to laugh as well when read in that context? :D
"I don't at work anymore......." :^0
by oldbag
No wonder tech support gets such a bad name! How many people have followed this instruction because they didn't know better?
Unfortuately, companies that have support departments are usually short staffed and throw people to the wolves before they are trained properly. Also, training appears to be secondary to putting bodies into the chairs.
by jdclyde
How about "not understood"?
The one thing that will kill a good tech support team is a bean counter with some authority.
by oldbag
How many bonuses are paid because managers save money instead of making their support team better?
How many times has training been delayed because of short staffing?
How many tech support staff burn out?
In the accounting world, tech support considered a cost centre, therefore an area where money can be saved. Some companies do treat this department with some respect but definitely not the majority.
by cubeslave
I once worked in one of those electronic sweatshops. After training they had me taking calls even thought my loging weren't setup correctly so I couldn't even fully access the knowledge base I was supposed to use to do my job.
Every day I would come in and complain about my logins, and every day the would harass me about my call volume (instead of patting me on the back for getting that much work done without the proper tools).
It was a 3rd party support desk that, I found out, was paid by the call. They didn't really want us to work with the customer untill the problem was fixed. We were supposed to work with them X number fo minutes, then give them something to do offline, and they could call back if that didn't fix things.
I didn't last there long.
Now whenever I am online with a helpdesk and we get to the "Reload the software" point I want to ask them "Is this call taking too long, or have we just gotten to the end of your diagnosis script?"
by absolutely
When you're the boss, you can run things the way you want.
I'm glad to have had a similar job, and the opportunity to see how things are done, even if the quality of service is less than I would like.
You aren't a slave. You're free to leave.
by jc williams
by jaqui
by jdclyde
got to peek my head up every now and then! :D
But his post DID have me in tears....... :^0
by fbeechwood
At one point in my career With the Dade County School board I was responsible for guidiing purchaases in a school site. All to often Technology venders would not tell us about known bugs or would outright lie to me as to its disgustingly pure performane (can you say *&%^ crashed again!)on a microsoft network or gee, this only works in DOS mode! I am gald somebody was willing to be honest.
I think that some vendors just want the one sale and forget about upgrades and new versions
by mark miller
As I read what you said, what ran through my mind was a brief scene in the Dilbert animated cartoon (can't remember the episode) where a female (salesperson?) says to the male salesperson passionately, "Lie to me!" He says, "All the bugs will be fixed in the next version." Then they smooch. The nerds in the company just sit there with this puzzled look on their faces, with a bit of disgust. They don't get it. I thought the scene was hilarious. It's so true when it comes to some geeks, and I include myself. We just don't get social interaction.
There are plenty though who do get it. Most of the people I know who work in IT have girlfriends or are married.
by absolutely
just make sure that at least 1/3 of your friends are certifiable, and that you never learn the statistical meaning of "deviation from the mean." Then, you can live in ignorance, but safe in your delusion that [b]it cannot be you![/b]
]:)
by jdclyde
will you be my friend? :D
[i]
(that makes ONE! Two more to go! :^0 )
B-)
I know, you saw that one coming before even reading it, but oh well.
by oldestgeek
Geeks love to talk about marketing weasels making promises they can't keep.
When was the last time you had a geek bring in a software project on budget, on time, and on spec?
If it happens all of the time (and it does), it means that geeks are either delusional or dissemblers.
by jdclyde
poor management of projects by managers with the product that geeks are ALLOWED to deliver. It costs too much to get it right, and that is was service packs are for.
First to market is more important than quality code. It drives many code monkeys nuts, but they don't call the shots.
by oldestgeek
by mark miller
This is a whole 'nother subject. The truth is, from a software developer's perspective, we're typically asked for time/budget estimates before we've really started on the project, and the project is creating something we've never created before (well, there might be some similarities to past projects, but that's splitting hairs). It's rather like saying since you've built an intercontinental ballistic missile system, you should be able to estimate time and budget for a mission to the moon (assuming for the sake of argument we're back in the early 1960s, before we went there). It's a tall order. But since we're required by management to do it before we can get started, we think back to past projects we've done, we pull figures out of the air (though it's difficult to admit that to ourselves) and say that's what our estimate is. Personally I think this whole methodology is unrealistic. We'll play that way if you force us to.
Unfortunately I haven't found a better method that's acceptable to business clients. I've thought about it, but I'm probably biased. IMO, a better system would be to fund projects by progressive milestones, rather than the end product. If the customer likes the progress that's been made for the money they've spent so far, they can elect to continue, or not if they're dissatisfied. That way projects can be funded in pieces rather than in one huge chunk, creating smaller timelines and lists of requirements that are easier to estimate. This might be called an iterative method, but since I've never worked at a place that does that, I wouldn't know.
by haarhzh
by jdclyde
there is a big difference between being wrong about something, and lying about something.
And the geeks that do the coding are rarely the ones setting the promise date anyways! :p So there! ;\
by absolutely
by absolutely
by absolutely
by mjwx
there's the truth (shakes head) and the truth (nods and smiles). For some reason this keeps popping up in my head but then again my head is a weird place. :)
Loosing customers is not good but I dont think you need to lie to a customer to keep them. When I have to deal with an external client I try to relate to them (even if only on a superficial level). This way I can find out what a customer wants and why the customer wants a product then I can sell the good points (Some people I've met actualy want to know flaws but these people are few and far between). Providing someone with a good sales experience is more important than what you actualy say.
by mjwx
I suppose I was talking about bald faced and compulsive liars (the worst kind in my opinion). Also I was talking about the people who react (extremely) badly when confronted with a truth they don?t like (I think Maxwell on global warming is a good example).
I do believe in compassionate conspiracies although sometimes they don?t sit right with me even when I agree with the principal. Like I said I like to be straight up with people and I like people to be straight up with me.
I try to avoid lying when I can. When I can?t tell the truth I avoid it, when I can?t avoid it I avoid them and if I can?t to do that I'll give them the shortest lie possible. It's alway's better to give not enough information than too much information.
by daveo2000
Most of us make estimates on what is asked of us. We do it in all honesty and often inflate that estimate to include a "fudge factor" (time to go out for a bite of fudge or ice cream :) ).
What is usually asked is "How long will it take to write this bit?" What isn't asked is "... and debug it and put in comments and write documentation and get user sign-off and include spurious/random changes to the spec and include unforseen functionality that is really needed if the app is to really be useful and... and... and..." :(
In general we aren't good at answering the questions that the project manager doesn't ask but should have. Our estimates are, all too often, "What is the cumulative time to write the first version of the code not including mgmt interuptions for status reports, meetings, pulling me off to fix other things and going on sales calls."
The PM is usually not very good at listening to the developer when s/he says "You are missing a bit of functionality here..." that isn't included in the estimate but often ends up in the downstream spec changes (without changing the estimate). The Business Analyst is often not that good at asking the client "If this app needs to save intermediate work, shouldn't there also be a 'load' feature?" and so on.
Specs are usually a wet finger in the wind so who is really doing "lying"?
by oldestgeek
If you can't complete a task within the time forced on you and you don't speak up, you are an "unindicted coconspirator" (my favorite expression from the Watergate era).
Why would you keep letting it happen? If you keep doing the same thing over expecting different results, then you are insane.
by tarunur
by rbdevore
by rbdevore
So you are not a geek, you are a salesman.
Salesmen don't lie they just stretch the truth. That car will get up to 30 miles a gallon, when it really only gets 15 (but 15 is up to 30).
by daveo2000
by daveo2000
There are some folks here that actually communicate with each other and have respectful interaction.
Hang around for a bit and get to know them. You might find it a good neighborhood to visit and try to make friends.
by noyoki
by daveo2000
Playing the Lottery; fighting for world peace; telling your kids to clean up their room... the list is endless. :D
We all do things over and over with little expectation for them to ever change so I guess we are all a bit insane. :)
The difference is in knowing that you are doing something productive that gets some reward or attempts to reach a better end.
Do I work on a new project knowing that it will probably have all of the aforementioned issues? Of course. Because I know that we will all work to achieve an optimal end. Things change. Specs are a static picture of a wild idea that somebody has. As work progresses we see that things need to change so we change them. It doesn't mean that the process is invalid, more to the point it shows the process is working. And it all comes back to the understanding that we didn't lie, we estimated honestly on what we knew. It is up to the PM to include the meetings in the estimate. If the PM doesn't do that then everybody comes to understand that and adjusts expectations accordinly.
But you knew that already, didn't you? ;\
Edited for errant smiley
by megamanx
yes, lie to me, lie to meeeeeeee!!!!!!!!
no seriously, it's great, but what is the lieing about anyways?
it just depends on the lie meant to say, and you know, you there is the truth, and then there is the truth (smile and act pretty).
by mark miller
That's my best explanation. We don't gain respect among our peers unless we can fully explain what we've done. This means disclosing quite a bit of information. I think we've inherited this from other scientific disciplines, which strongly believe in peer review. One of the reasons open source has appeal to some developers is that they gain "cred" among their peers for the work they've done, and everyone can see their code. Again, full disclosure.
Many techies, myself included, find it hard not to get diarrhea of the mouth during job interviews. We forget that interviewers are not necessarily techies, and most of the information we give is irrelevant to them. We give too much information and forget in that situation that sometimes less is more.
The only communication skill I've learned when communicating with higher-ups is to occasionally "speak in the language of uncertainty". I don't lie, but I use words like "might", and "should" (as in "this should work"). They can get annoyed with this because it makes me sound like I'm trying to avoid accountability. The reason I do it is I don't want to make a promise I'm not sure I can keep. In the line of business I'm in I'm constantly learning, and so I hardly ever reach a point where I know everything there is to know about a technology. So everything is an experiment to a certain extent.
by djt34175
by daveo2000
Geeks have a hard time lying/misrepresenting so we often don't get promoted and often have very empty social calendars (except for User Groups and tech conferences and so on) :)
There is that uncompromising need to point out to somebody that they missed salient points (see the thread "I don't use Linux because...") and not very many of us learn to control that. That is really the (or at least "a") crux of this thread.
Your use of "we" applies more to the generic masses where the use of "we" in this thread speaks to the group of us that really has a hard time avoiding "Truth, Justice and the Linux Way" ( ;\ couldn't resist that one).
========
disclaimer: apologies to die-hard Windows and classic Superman fans. :D
by gdoc
These two things are the contributing factors of the geek culture that make it extremely difficult for any geek to outright lie.
Murphy's Law is "If anything can go wrong it will."
Probability shows that anything IS POSSIBLE, but most things are improbable.
This leads to the geek responding to folks that pose questions expecting solid yes or no answers with answers including the words; should, could, may; and typically followed by the words; however, yet, and but.
It is the lack of an intrinsic black and white understanding the precludes most geeks from raw yes or no statements, to themselves or others.
As we live in a universe where Chaos Theory thrives, it is difficult for any geek to say "Yes, the project will be completed on time and will do everyting advertised.".
This is not to say that geeks are more honest, just that they have to express the 65533 different levels of gray between black and white when responding to technical questions.
In sales, there are two answers, yes and no.
Can the product work and can we make money selling it to this client. Notice the can vs. the will.
This is the difference.
by daveo2000
This is a saying in financial trading circles and sounds a bit like another parallel to what you are saying here. "Buy" on hearsay (the salesman) and "Sell" when you are sure (the geek/engineer).
I haven't known too many techies that get into trading (they have a hard time buying rumors :D ) and not too many sales folks doing well in trading (they have a hard time recognizing facts ;\ )
by haarhzh
... telling the truth is the easiest and most logical solution. You won't have to think about what you told this person and what you told another. Keeping track of what you said has never been easier if you tell the truth. It saves on processing resources.
If it were not for geeks' laziness, we would still be living in an untechnological era.
Also, it's a matter of conscience. Geeks are known to be integer, and this is because of their unfailing moral conscience. This also explains why most male geeks tend to be single until the woman they meet is wise enough to appreciate his knowledge and skills.
As for the "politically correct" part... Well, political correctness is a means of censoring people's speech. To say what needs to be said in more words than necessary constitutes a waste of resources.
by yinbig
"This also explains why most male geeks tend to be single until the woman they meet is wise enough to appreciate his knowledge and skills"
Therefore you imply a Woman cannot be a Geek?
Or are you telling a lie?
by absolutely
by dr_zinj
Integrity is an all or nothing condition. Either you have it, or you don't. Saying you ahve some integrity is the same as saying you're a little bit pregnant. It's a rare condition that telling a lie doesn't void your integity.
A lie is a statement that deviates from or perverts the truth.
To tell a lie is to tell an untruth; pretend with intent to deceive.
If you're having a conversation with the intent to entertain, and it is recognized by all parties that lies are a required part of the entertainment, then there is nothing wrong with lying; and it maintains your integrity.
A lie to protect your life, or the life of your loved ones may be justifiable. That's a real ethical dilemma, stay true to your word, or protect your family? Frankly, if you're threating my life or my family, I certainly don't OWE you any consideration of the truth. Killing the monsters you lied to probably will void any feelings of guilt about it; as well as restoring a condition of safety.
Lying about trivial things like when a problem will be repaired, what caused an outage, who really screwed up the presentation, what your product quality really is don't fit into those previous conditions. You do that sort of thing on the job, then you don't have any integity, you're dishonest, untrustworthy, and a liar.
SO, how does that make you feel?
WHAT, are you going to do about it?
'tis folly to be wise.
We are all reasoning creatures - aren't we? Life is complicated and multi-layered and has - at least in my opinion - infinite shades of meaning, interpretation and perspective formed by cultural conditioning, social class, education and innate character and intelligence.
To take a simplistic viewpoint (and, I might say, camp yourself firmly on the moral high ground) and say NEVER LIE is, basically, more bollocks than is found in Linford Christie's running shorts. And that, trust me, is a LOT.
We all lie all of the time. The Tooth Fairy, Santa Claus - it starts with our children and goes on from there. Politics is simply shades of meaning and spin. Lies. What is religion if not lies? To baldly state that something is true from a position of faith without proof is a lie, like it or not.
Anyway, back to the main point. Yes, I lie or withhold information or shade meaning and accept that lie for what it is and that is something that I have to judge on an individual basis and then deal with the consequences. That I am happy to do.
For you to stride in and denounce me as dishonest and untrustworthy and to question my integrity is, frankly, not yours to do.
There ARE WMDs in Iraq. See - it starts from the top.
God will save us. Hmmmmmm.
by daveo2000
The assumption that integrity is an all or nothing condition goes against most facets of civilization as we know it. Throughout our lives we live with little lies to help us grow and build upon the assumptions so that we can loop back and fill in the underlying assumptions with the more complicated truths to replace the simple "lies".
To look at it from your position, if you ever told anyone "the sun just came up" then we should never trust you to recommend solutions to technical problems. If you ever speak about centrifugal forces (in a fixed coordinate system) then you should never be trusted to recommend a restaurant as being a good place to eat. If you tell your children "No, that didn't hurt" to save their feelings when they accidently cause you pain then you should never be trusted drive a car.
Even the laws of men recognize that statements or promises made under duress (your "lying to protect life and limb" example) cannot be enforced in a court of law.
You have stated a purely binary position in an analog world. I hope you can come to terms with that before you end up old and alone.
by mark miller
Yeah, I was just dreaming there for a bit. Not only do they care more about aesthetics, they don't give a damn how the software is designed under the covers. It could be total spaghetti code. They don't know the difference. They end up paying what's necessary to maintain the spaghetti code (for the sake of argument), which is more than it would be if the software was designed well, but they don't seem to care about that. They probably figure that's just what software maintenance costs.
I know my suggestion is not going to happen in most cases. I was just throwing it out there as a possible solution to the problem. It's really up to the customers how they want to do it, since they're the ones footing the bill. I was just saying to the other people who posted above me in the thread that since we live in this arrangement, don't accuse the developers of lying if they keep missing their estimates. They're doing the best they can, given the delapidated software lifecycle process that the other parties insist upon.
It's been my experience both in the workplace and observing online discussions about IT management that in most cases software developers are low on the totem pole. Their opinions are either dismissed or ignored by management types, even if the managers are directly involved in IT. The arrogance is sad. I think they could learn something and save themselves a good deal of money on software projects by taking a few pointers from us.
by noyoki
by daveo2000
While few people would ask most of us for marital advice, there is a lot of trust for travel advice. Just look at the sub-thread at the beginning of this series for the guy travelling to the Grand Canyon area. He is putting time and money on their advice.
I would trust many folks here to give me advice on computer configuration issues while ignoring their advice on political issues. Following their technical advice will require trust that I won't completely waste my time.
Yes, we are mostly cynics but we live knowing that we are. We trust, but not too far out of our own field of knowledge.
Who knows... maybe we, who don't like lies, gravitate towards this field because we know that the computer won't, in most cases, lie to us...
:D
If you can't lie that means you are great!
It is perfect for you not to lie.
Your wife must love you!!!
ANna
by hal 9000
Is [b]FEMALE[/b] so I don't think that she has a wife. :D :^0
Col ]:)
by noyoki
by daveo2000
The bio says member since Sept 2005 but all the posts in the last 90 days were done yesterday. Each one was only superficially related to the topic where posted and all seem to be a sales pitch for the azerivista.com website.
It appears to be another "Hey, take this drug and buy it from me" site...
by absolutely
by dawgit
and marketing? maybe poor Anna is a the next 1Axx wanabe geek that just got stuck at a call center, and got bored.
(edited to add:
Internet Business For Sale
Business for sale,Internet Business For Sale. Profitable business for sale.www.azerivista.com/visa.html - 4k
from Yahoo.de(?)
trolling for buyers?
by hal 9000
But I'll let you take that one up with SG as I value my body way too much to even make a suggestion along those lines. :0
I've just suffered through a 12 hours MS Day so why would I try to provoke SG on this one? :p
Col ]:)
by haarhzh
by noyoki
Pun-tastic!
:p
Oh, and that I agree as well. Lol.
by cubeslave
I left, and that company soon lost their contract to provide service for that computer company.
A support desk's job is to give support. If it does anything else it is being fraudulent.
This ties into out topic of geeks and honesty by the way.
A help desk should never tell the caller to do anything catastrophic to their system if there is an alturnative.
There is a big difference between just telling a user to reload their software (which if doesn't not always fix their problem) and saying "At this point I can talk you through reloading your software to see if that will resolve the problem, or I can forward your problem to Level 2 support."
by renetjie
by gkiss
by haarhzh
by hal 9000
Reasoning of why the piece of equipment sold which would not meet the required needs and could not be made to work correctly by the [b]Lowly Tech.[/b]
I've yet to see a single sales person actually accept responsibility for a mistake that they have made in selling the [b]Wrong Thing[/b] to a client they always blame the tech because it doesn't do the required job. A great example of this I got first hand recently when I went to the bank in what I believe the US Citizens call a [i]Mall[/i] I was cornered by a Dell salesperson who just wouldn't take [b]NO[/b] for an answer and insisted that I must need a new computer and he was going to be the one that sold it to me. So I eventually gave in and told him that I was actually looking for a high end Workstation with at the very least Dual Xeon's and several GIG or RAM Per CPU and the ability to boot Multiple OS's. He immediately came up with their newest Note Book and told me it would be better because it was mobile. Now here we where talking a Celeron with 256 MEG of RAM and if I brought it immediately he would thrown in [b]Free[/b] Double Memory Upgrade and a DVD Burner. The fact that the offered unit was [b]So Far Below[/b] my needs was not important to this guy he was just there to sell these lousy NB's at a Sub 1K price and He was pushing as hard as possible to get a sale no matter if it suited the required purpose or not. Now that particular unit with the Biggest CPU that it could hold and the MAX RAM load wouldn't have come close to my absolute minimum requirements and when I complained they would have sent out a Tech who would then be expected to make it work to suit my needs.
Many years ago I used to describe my position as a Tech as [i]Miracles Performed Immediately the Impossible takes Slightly Longer and for Comic Relief I walk on Water on the Weekends![/i] Needless to say when I was exposed to the customer I sold them the right thing for their needs and I constantly out sold the so called Sales people and I had the added advantage of never having a single return because the computer didn't work to suit the customers needs. The only down side was I didn't get a [b]Sales Commission[/b] for every unit that I sold and because I wasn't on the [b]Sales Team[/b] I didn't have any flexibility all I could ever say was [i]This is what you need and its Recommended Retail Price is[/i] if they went to a salesperson they where always sold down to something unsuitable so every one of my customers where willing to pay full Retail and have a unit that worked with only scheduled Down Time instead of spending months trying to get something to do the job it was brought to perform and never succeeding.
Col
by absolutely
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