Hi,
I have a modified 1998 Dell xps R400 with a HP 882C printer via a printer cable. I just got a 2nd printer, a USB cable-HP 7760 photo model. After routine computer cleanups and disabling antivirus software, I tried to install the new software. Each time I tried to load it, it got to a point where it stated that it successfully loaded, then it asked to click next and finish with the setup. After clicking, the computer goes blank, and freezes. I manually reset the computer, which resulted in an error: program unable to fully install, remove software and try to reinstall. After the first uninstall, a new error appears after startup: Microsoft Visual C++ Runtime Library; Runtime Error!; Program: C:\PROGRAM FILES\HEWLETT-PACKARD\HPIS\BIN\MAD.EXE; abnormal program termination; (click) OK.
HP has been unable to find any solution for the error or how to install the printer software w/o it crashing near the end of the download. Any suggestions would greatly appreciated!
My Setup:
1998 Dell XPS R400 w/ oem mbd
Inside: OS was MSWIN98-now MSWIN98SE; Mem-was 128mb-now 384mb; CPU-was Intel PII 400MHz-now Celeron PIII 1.4GHz; Harddrive-was Max 9GB at 5400rpm-now Max160GB at 7200rpm with SATA PCI card; Cd/dvd rom-was Toshiba 4.8x-now Toshiba 16x; DVD via oem Cinemaster card; add-on Sony CD-RW CR175A1; oem Iomega Zip100; floppy-was NEC-now Pioneer; Sound-was Turtle Beach-now Creative Audigy LS; Video-oem nVidia 8mb Velocity ZX; Internet-was US Robotics 56K (still aboard)-now Cisco DSL with Linksys 10/100 Ethernet card.
Outside: Monitor-oem Dell D1226H 19-inch CRT; Spkrs-oem Altec-Lansing 295’s w/Sub; Add-on HP Scanjet 5200C flatbed scan (w/ USB cable); Add-on HP 882C Deskjet printer (w/ multi-pin cable); Mouse-was ball/Dell-now MS Opt; Kybd-was Dell Nat-now MS Internet Pro Nat with 2 USB ports; Add-on Maxell HP-2000 headph; Add-on MS Force Fdbk Pro joy; Add-on HP photosmart 7760 printer (w/ USB cable, currently not wired to computer).
Thanks,
parkpointer
