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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
Why can't I install a 2nd printer?
I have a modified 1998 Dell xps R400 with a HP 882C printer via a printer cable. I just got a 2nd printer, a USB cable-HP 7760 photo model. After routine computer cleanups and disabling antivirus software, I tried to install the new software. Each time I tried to load it, it got to a point where it stated that it successfully loaded, then it asked to click next and finish with the setup. After clicking, the computer goes blank, and freezes. I manually reset the computer, which resulted in an error: program unable to fully install, remove software and try to reinstall. After the first uninstall, a new error appears after startup: Microsoft Visual C++ Runtime Library; Runtime Error!; Program: C:\PROGRAM FILES\HEWLETT-PACKARD\HPIS\BIN\MAD.EXE; abnormal program termination; (click) OK.
HP has been unable to find any solution for the error or how to install the printer software w/o it crashing near the end of the download. Any suggestions would greatly appreciated!
My Setup:
1998 Dell XPS R400 w/ oem mbd
Inside: OS was MSWIN98-now MSWIN98SE; Mem-was 128mb-now 384mb; CPU-was Intel PII 400MHz-now Celeron PIII 1.4GHz; Harddrive-was Max 9GB at 5400rpm-now Max160GB at 7200rpm with SATA PCI card; Cd/dvd rom-was Toshiba 4.8x-now Toshiba 16x; DVD via oem Cinemaster card; add-on Sony CD-RW CR175A1; oem Iomega Zip100; floppy-was NEC-now Pioneer; Sound-was Turtle Beach-now Creative Audigy LS; Video-oem nVidia 8mb Velocity ZX; Internet-was US Robotics 56K (still aboard)-now Cisco DSL with Linksys 10/100 Ethernet card.
Outside: Monitor-oem Dell D1226H 19-inch CRT; Spkrs-oem Altec-Lansing 295's w/Sub; Add-on HP Scanjet 5200C flatbed scan (w/ USB cable); Add-on HP 882C Deskjet printer (w/ multi-pin cable); Mouse-was ball/Dell-now MS Opt; Kybd-was Dell Nat-now MS Internet Pro Nat with 2 USB ports; Add-on Maxell HP-2000 headph; Add-on MS Force Fdbk Pro joy; Add-on HP photosmart 7760 printer (w/ USB cable, currently not wired to computer).
Thanks,
parkpointer