Why did WORD 2007 stopped working with hyperlinks?

By GBJim ·
I have a WORD.DOCX (110 pages) that has stopped opening hyperlinks. In the past it has worked just fine and that feature has saved me a bunch of time.

When I hover over the text, the balloon displays saying to CTR-Click to follow link.

CTR-F11 displays links as text as it should, but when I CTR-Click on a link, I get the message that WORD has encountered a problem and must shut down. Doc is recovered OK.

Here's what I've done;
1. Searched GOOGLE and applied a couple of 'fixes' from MS - no help.
2. Copy & paste several lines from the questionable doc to a new doc and CTR-Clicked - I get the same message and doc is recovered.
3. Typed my website address ( into a new doc, made it a hyperlink, CTR-clicked on it and it worked as it should.
4. "REPAIRED" Office 2007 - no difference.
5. Scanned and defragged the registry.

I have opened a new WORD.DOCX and typed in my website, made it a hyperlink and that works great, but if I copy and paste from the corrupt doc into the new doc below my website address, the hyperlinks don't work and I get the message that WORD must shut down............

When I R-Click and copy the hyperlink address from the original doc, and paste into the Chrome address bar, the target website opens with no problem, so it's not the address.

Any clue would be helpful!
TNX, Jim

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Answers

Collapse -

Google Chrome or Registry Entries

by BreakFix In reply to Why did WORD 2007 stopped ...

1 - Reinstall Google Chrome if you have it installed.

2 - To fix this problem, follow these steps:
Click Start, click Run, type the following command in the Run dialog box, and then click OK:
regsvr32 urlmon.dll
Repeat step 1 for each of the following commands:

regsvr32 mshtml.dll
regsvr32 shdocvw.dll
regsvr32 browseui.dll
regsvr32 msjava.dll

Collapse -

Reponse To Answer

Don't think this will help with the OPs Word 2007 problems, since
Google Spyware, err, Chrome, wasn't mentioned in the question.

Collapse -

Reponse To Answer

Wow! Check out the date TR placed on that reply...
31st Dec 1969! Guess I hit the wayback machine!!

Collapse -

It sounds like your original Word document has been corrupted.

Or possibly infected with malware. I'd scan it to be sure, as well as scan the
system. Once your sure it's clean, then you might have to try opening the
document in something like AbiWord and check the links for changes.
The other possibility, not knowing how much RAM your system has, is
you could be using up all the available memory.
Another option, open the file in a plain text editor like Notepad+ (Notepad plus)
not plain notepad, and look for changes to your links.

Collapse -

The Word Template seems to be corrupt

by hemantjj In reply to Why did WORD 2007 stopped ...

Search for the file named "Normal.dotx" or "Normal.dotm" and rename it as "Normal.old" & "Normal.oldm".
Then try to shut down Microsoft Word and Microsoft Outlook (if open) and then reopen Microsoft Word. It will create a New Microsoft Word Template and that should help.
If that doesnt work, try setting a different Internet Browser as Default.
Do let me know if that works.

Related Discussions

Related Forums