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By FluxIt ·
Why do IT people fail to look at information and processes?

It seems IT people almost exclusively focus on networking and hardware. Rarely do IT people earnestly think about information.

Can anyone explain this?

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And the inverse

by Oldefar In reply to WHY DO IT PEOPLE FAIL....

Why do people outside of IT fail to look at networking and hardware?

It seems that company peers outside of IT almost exclusively focus on information and processes. Rarely do they earnestly think about networking and hardware.

Could it be that all these people are focusing on what they perceive their management wants them to focus on? Could it be that they also chose careers that best matched their particular personal inclinations and interests? Could it be businesses hire people to fit specific roles?

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by FluxIt In reply to And the inverse

So what you are saying is that there is a small gap between those who are techies (programmers, networkers, help desk) and those who are nerds (accounting, customer service, ops).

This leads to a disconnect and an imcomplete solution.

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Info and process people in IT

by generalist In reply to WHY DO IT PEOPLE FAIL....

I've found that there are IT people who focus on information and processes. They tend to be the analysts who figure out how an organization works and how it can improve through better use of information and enhanced processes.

They're fairly easy to find in large organizations because that is their full time job. In smaller organizations they may be IT managers or programmer/analysts.

Of course you may not be able to find them in organizations that are relatively small and that use turn-key software to function. If you can't tweak the software and your budget is tight, you accept what you have and spend your effort on making sure the network and hardware infrastructure functions.

From another point of view, while it is nice to have IT people who look at information and processes, management in smaller organizations may consider that to be their job. After all, they theoretically KNOW how they do what they do and therefore know how to improve it.

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by FluxIt In reply to Info and process people i ...

What ever happen to people who are cross trained or people who have a breadth of knowledge? Those who can adequately identify processes then build software tools to manage them.

For where I work (a large org) one process crosses 5 artifical boundaries in the org. Each division stops abruptly at some point and rarely shares info. So alot of duplication is going on and highly qualified people in some cases only see a fraction of the process and build empires on that component.

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TechRepublic bias

by generalist In reply to WHY DO IT PEOPLE FAIL....

Another thing to consider is that people who refer to TechRepublic have somewhat of a bias when it comes to the more tangible aspects of hardware, software and networks. We access the site because we have to deal with technical problems that require technical solutions. Furthermore, the technical problems tend to be relatively simple because there are a limited number of parameters and a limited number of potential solutions.

Information and process 'problems' tend to be a lot more nebulous and often have organization specific attributes. The number of attributes involved is huge and the number of potential solutions is astronomical. Trying to do a simple discussion of information and processes for a portion of a simple Accounts Receivable system. It would be difficult to do it on TechRepublic.

On the other hand, it would be interesting to have easy to access links to sites that feature information and process data for IT personnel.

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too much geekiness...

by Olukay In reply to TechRepublic bias

We fail as IT people when we lack the flexibility to perform in various roles...
We should be aware of administrative as well as technical roles. The administrators(management) take the major decisions and generally determine the path and focus of a company...
Being a successful techie goes beyond just knowing how to do your stuff(the geeky stuff) it also includes understanding of human relations, being able to manage resources, stay within budgets and work as a team member...

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by FluxIt In reply to too much geekiness...

See the LOW Brain Power posting.

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by FluxIt In reply to TechRepublic bias

So you are saying that Techrepublic appeals to the toothless greased up mechanic and not think tank intellectuals. I agree to some extent.

I think there is an even bigger problem. The IT industry is packed with garage mechanics who have little orno formal training in thier discipline. They are not stewards of the community. They are here because is was a growing paycheck in the 90's. Their mentality is what is in it for me. They always surface when there is a down turn in the economy because they are the ones who complain about overseas jobs taking thier paycheck. A steward would seek to better the community and strengthen job opportunities.

This is not happening. In fact, those dang accountants walk all over IT guys because there is no cohesive community.

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Mechanics vs intellectuals

by generalist In reply to LOW BRAIN POWER?

The 'toothless greased up mechanic' keeps the IT systems running so that people can do their jobs. It may not be running as well as it could be, but it runs and helps the organization function. And as technology improves, the 'mechanics' either change their tool sets or fall by the wayside.

The think tank intellectuals are the designers and stewards that make it possible for an organization to improve the technology in ways that maintain a competitive advantage. They can envision what thefuture could be like and take steps to ensure that their organization is moving toward that future.

TechRepublic mainly focuses on the 'mechanic' because they do things that lots of people encounter as problems. The repeatability of problems andsolutions makes the site work.

TechRepublic can't really deal with the think tank intellectuals because each organization has it's own idiosyncracies that preclude canned solutions. At best they can provide 'warnings' on where technology will beheading in the not too distant future.

Perhaps TechRepublic should have more links to management oriented user groups that look at organizations from a 'natural' systems approach.

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lack of understanding

by FluxIt In reply to WHY DO IT PEOPLE FAIL....

I think the real down fall is that hardware is tangible and easy to see results. Information on the other hand is not so tangible.

For example, where I work there is info that is corroborated and uncorroborated. Both are in use. Yet everyone onlyfocuses on the corroborated data and the only thought process is to centralize and highly control which leaves the organization in a low adaptive posture. They lock up at the slightest sign of change. POLICY prohibits any change and that leaves the org in paralysis.

Coincidentally, 90% of the effort uses uncorroborated data and many of the staff use thier professional gut feel to determine assessments often contrary to the data.

So 90% effort into 10% of the data that may not even be usedin the end. Does that make sense?

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