Question

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Why does IE shut down while on certain sites?

By kbaafi ·
I have about several users who go to a site,

Before it shuts down it will give the Internet Explorer window which reads: Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

When I click the link (click here) which allows to reads the report, it reads:

Error Signature:

AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: jscript.dll
ModVer: 5.6.0.8831 Offset: 00011d84


Any ideas? Anyone?

kbaafi@waa.ca

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All Answers

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Maybe...

by BorgInva In reply to Why does IE shut down whi ...

Have you checked the configurations of IE? Maybe set them all to default and see what happens.

Have you tried upgraing to v7 and all updates?

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Not yet

by kbaafi In reply to Maybe...

Our environment is not set to move there yet.

I haven't tried setting it all to the default.

Thanks. Good thought.

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Happens to me too

by jamesatmaisonverre In reply to Why does IE shut down whi ...

To be honest,it just the bugs in ie.Itwas the same with ie6 when it came out.

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This is an unhandled error

by MadestroITSolutions In reply to Why does IE shut down whi ...

One cannot tell for sure why the browser closes down. What I can tell you from the information given though is that the javascript library (jscript.dll) seems to be causing the problem. It is encountering an unexpected error and causing an unrecoverable situation which crashes IE. The JScript module is loaded by the IE executable and runs in the same process.
Unfortunately there is not much you can do about this since you have no control on the JavaScript used in the pages visited (it seems that a particular fragment of code causes this). The two things I would recommend you do is:
1) Make sure the browser is up to date. Apply any pending updates from the Windows Update site.
2) Disable Add-ons. You can do this from the Tools menu. Disable them one by one and try navigating to the page that causes the problem. If you disable something and the page does not crash anymore, then you know that Add-on is causing the problem.

If that doesn't help then I suggest you talk to Microsoft.

I hope that helps!

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Right on POINT!!!!!

by kbaafi In reply to This is an unhandled erro ...

You were right on point.

Our LAN Admin has approved new updates and that fixed it.

Awesome!

Thanks KeeBored.

Blessed Holidays!!!!!

-Kwame

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Don't forget to rate my answer : )

by MadestroITSolutions In reply to Right on POINT!!!!!

Thank you. I am glad I could help. Happy Holidays for you too. I would like you to become successful answer #69 so don't forget to rate my post :)

Cya!

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