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why does my computer loose my printers .

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by grice

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While using win 98 all prints like it should but when I try to print in excel the printers disappear and I have to reboot to get the printers back. I believe it is a spool 32 issue but am unsure how to correct the issue. After I reboot the printer will print again for a while and then I loose it again and have to rebopot again. I am on a network and use only windows 98 operating systems. I use office 97 word and excel.

1 reply

by san_swa

You have not mentioned much about your issue, like if the problem is with every application that you use or only with excel. Also, you have not mentioned the connection (USB or Parallel) of the Printer.

Any way I am giving you small solution, that can solve your issue.
If you are using an USB Port, try another USB Port.
Other thing is to remove the printer from the Device Manager. (right click your My Computer icon, go to properties and then open Device Manager).Disconnect the printer from the "Port"
Restart the system.(make sure that printer is not yet connected). Open the Device Manager and see for printer.
Shut Down the system,connect the Printer and boot the system, your system will look for the drivers. Install the drivers for the printer.
This should solve your issue.

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