This happened again! I need help. A Word document crashes intermittently and reports various error messages (see end of post).
The problem occurs when a user attempts to Save a Word 2003 document that she has been working on that is open from a Network Share. Usually the problem is seen with only the one document and/or all that are in the Same Network Share Folder. The user has not experienced any other problems with her PC, other MS Office applications, and does not she receive a network lost/limited pop-up message when the problem occurs. The error is not reproduced when the user moves the document to her C drive and works/saves on it locally. No Other Users can reproduce the error. This issue only occurs with the user that created the document. I have also seen the same thing happen to another user; however, the document was received as an attachment and saved to a network folder.
Someone suggested that opening the document in different version (2007) of Word may be the cause.
None of these has ever resolved the issue:
-Running Disk Error-Check.
-Updating the NIC driver.
-Deleting the normal.dot files.
-Running MS Office Detect and Repair.
-Running Windows Update.
-Running Anti-malware software.
-Re-imaging the drive.
Could there be something wrong with her network profile and/or the folder?
Since the problem is intermittent, I have not had the user sign-on to another PC to see if the problem re-occurs.
Error Messages-
1).
There is an unrecoverable disk error on file
The disk you’re working on has a media problem that prevents Word from using it.
Try the following:
*Try formatting another disk.
*Save the document to another disk.
2).
Word failed reading from this file
Please restore the network connection or replace the floppy disk and retry.
Retry Cancel
3).
Word cannot complete the save due to a file permission error // (path)
4).
Word has lost data due to a bad network connection or missing floppy.
Documents relying on this data are going to be saved and then closed.
Thanks.
