General discussion
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Topic
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WHY is AOL the CHOICE for SCAM ARTISTS?!
LockedWhy AOL is the CHOICE for Nigerian Scam Artists
Recently I have been dabbling in trying to help out the folks at Myspace
Clean up Myspace by identifying all the Nigerian Scam Artist Profiles that are being
Used on Myspace to connect with individuals on Myspace, then they use AOL Instant Messenger,
To Chat with their Prospective Victims until they can weasel and con the Money out of them by posing as a Model who is madly in Love with you.As a Techie it kind of intrigued me that they would all only use AOL Instant Messenger. I thought ?Why are they only using AOL, why not Yahoo, for example??
Then the answers became clear when I decided I was going to start Logging all the Suspected USER Ids used in the AIM Scams. When I tried to Report these User Ids to AOL, I realized exactly WHY all the Scam artists use AOL.AOL has their CONTACTS completely Automated. In otherwords AOL uses Voice Computers on their Phone Help Lines, a Multitude of FAQ files you have to plow through before you even get CLOSE to a real Contact number or method. THEN they want to use LIVE HELP to work out the Problem. Okay what if I don?t subscribe to AOL and I want to Report a Scam Artist? Out of Luck.
If you are Outside the little AOL World, you can find it nearly Impossible to Report ANYTHING, and I found it completely impossible to make contact in any way shape or form with anyone at AOL Regarding Reporting Scam Artists. So what does this mean? It means that through all the ?Security? that AOL Claims to have, they, by isolating themselves from having any Actual Human to Human Contact, with the outside world either on the phones or in the e-mails, they have created a Barrier that the Scam Artists USE to their Advantage.That?s why the Scam Artists can?t use Yahoo. Because Yahoo Communicates with people. They keep the Lines of Communication open. Yahoo has lead the way in Prosecuting people in illegal On-line Activities.
So the Moral to this Story, is while you might THINK that using Computerized Phone Systems and Multitudes of FAQ pages is going to help your Business, it actually only shows how much you really DON?T CARE. People respect Human to Human Contact. People Respect it if you CARE.
One of the best Customer Service Organizations I have ever made contact with is the Folks at Realplayer. You can pick up the phone any time, and they can answer any question you have IMMEDIATELY! They don?t keep you on hold for Hours like some Companies do. They answer Questions and Solve Problems Immediately! This shows they CARE.Now they had to outsource all their Customer Service to India just to get this Level of Customer Support, but you know what? One time the Nice East India Babe I was talking to didn?t even care when after I solved the issues I had, I started just talking with her about the weather and how things were going in India, she was really cool about it. That is a Drastic Change from the Hypercritical ?Bitchy? style attitude I get from most American Women in this Country when I talk to them. If I was to try just talking to an American Woman like that, they would start Bitching me out or hang up in my face. So I guess that?s one good thing about Outsourcing, not only does it improve the Customer Relationship with the Customers, but it improves the overall image of the Company, because you have nicer people working the phones with different ideas of what is acceptable in Communications. In India Human to Human Contact is still something Valuable. Compassion and Understanding is something Valuable. So their Customer Service reflects this.
I hope some one has learned something from all of this. Cause as we speak, the Scam Artists are STILL using AOL AIM to run their Scams, simply because it is too much of a Burden for AOL to Communicate with the outside world.
