Why is my HP laptop telling me I am not connected to the internet?

By Twelve15 ·
I am moderately computer savvy, but in no way am I a techie, so PLEASE remember that when you're giving advice.

I can access internet pages, but, for instance, I went to download a newer version of RealPlayer, and it says this function cannot be performed because "This computer must be connected to the internet to install RealPlayer. Please check your internet connection and click Retry...."

A few days ago, I couldn't even log into my MSN homepage because my computer said it could not connect to the internet. Now, I can access those pages, but something is still wrong. Norton Antivirus says everything is fine; clearly, it isn't.


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What kind of connection are you using?

by scndtnr In reply to Why is my HP laptop telli ...

Wi-Fi or cable? Is the hardware Wi-Fi switch turned on? You could also check your connection settings in IE (if that's your browser of choice); tools:internet options:connections:LAN settings and see if there's a proxy server listed.

You haven't provided anything about your environment, but presuming that you're using a wireless connection to your modem/router, you may need to check/restart that device.

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The apps may decide whether a connection exists by using NCSI.

by seanferd In reply to Why is my HP laptop telli ...

And if you can't reach the NCSI server, Windows will tell you that you aren't connected to the internet even if you are.

So, if a DNS lookup to either or fail, or the wrong IP is returned, or is unreachable, some dumb software will think you have no connection.

Just one possibility aside from your average hardware connection issues.

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