Why is Outlook 2007 crashing 4 times a day?

By ghelsel ·
I've been having a recurring issue with MS OFFICE OUTLOOK 2007. I can't work a day without OUTLOOK crashing completely, and usually it's at least 4 times @ day. I've called the vendor from whom I bought the computer and program (since MS won't support it), and they're of no help. I've tried other support forums, to no avail. I need some help, or I've wasted $2,600 on what was supposed to be the best computer around. Please help!!!

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Outlook errors/slowdown/crashes info...

Outlook 2007 is slow

Outlook 2007 uses your existing account settings to create new ones for you. There are 4 files which contain information about add-ins, views, custom toolbars, and custom forms which may be corrupted in the upgrade process. You can safely delete (or rename) these as Outlook will recreate them without loss of data or settings, with the exception of outcmd.dat. This file holds customized toolbar settings, but since Outlook 2007 uses ribbons, not toolbars, you'll need to redo any customizations anyway.

Extend.dat - this file is located in C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook

Views.dat and Outcmd.dat - these files are located at C:\Documents and Settings\username\Application Data\Microsoft\Outlook

Frmcache.dat - it's at C:\Documents and Settings\username\Application Data\Microsoft\Forms

Keep in mind that unless you customized Outlook or installed custom forms, some of these files may not exist. Also, the folders that these files are in are hidden. if you need help viewing them see Where Are My Files?

For more information on the files Outlook uses, see Outlook file locations

If deleting the files doesn't help, try a new profile.

If you are using a Dell laptop with Media Direct, uninstall the Outlook Setup Addin (Cyberlink). This add-in not only slows Outlook down, but also turns all meeting requests into recurring meeting requests.

Outlook 2007 is so slooooow
Outlook and Slow HTML
Recurring Meeting Bug

You receive blank messages

Disable Outlook integration or email scanning feature of your anti-virus or security program.

Outlook is crashing

Disable add-ins. If you have Adobe Acrobat 6 installed, disable it's add-in first. SnagIt's addin will also crash Outlook. If Outlook crashes when you attempt to disable the addins, you'll need to edit the registry. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins and change the load behavior for Acrobat, SnagIt or other non-Microsoft add-ins to 0.

Sometimes when composing a mail, typing does not insert characters into the body of the message. Clicking the body also does not work.

Click on the To, CC, or Subject line and then click back into the body of the message.

Microsoft Outlook 2007 won't connect to Microsoft Exchange 5.5

The official word is as follows: "Microsoft continuously strives to provide a consistent and predictable end-of-life-cycle experience for all of its products. In accordance with standard Microsoft life-cycle policies Exchange 5.5 ended extended life-cycle support on January 10th, 2006. As a result, Outlook 2007 will not support Exchange 5.5. Because neither the Outlook or Exchange team is supporting this combination we will not discover and/or fix issues that crop up as the result of innovations in both products . Rather than subjecting customers to potential serious issues like data loss or frequent server downtime we choose to prevent Outlook from connecting to these older and now unsupported servers. Our research has shown that there is a relatively small set of customers who want to upgrade their desktops to the latest and greatest versions of Office and run server technology as old as Exchange 5.5. There are clearly exceptions but they don't seem to be the norm."

Please post back if you have more problems or questions.

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Let's see how this works

by ghelsel In reply to Outlook errors/slowdown/c ...

Thanks for the help. I've done most of what you suggested. Since this was a new install, and not an upgrade, some of the steps were unneccessary, but I took your advice on the Acrobat. Two questions thought - Is CTFMON required for 2007? If not, can it be safely deleted? I'm concerned it may be a trojan masquarading as a legit file. #2 - I have Symantec Corp. for e-mail scanning. How do I disable the e-mail scanning, and how do I protect against e-mail if the scan is disabled?

Thanks again!

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