Why isnt my windos live messenger video call loading?

By mariela25 ·
I have a brand new HP PAVILLION HP - Pavilion Model: dv6-1355dx, With an incorporated webcam. At the same time i have Verizon DSL at my house. I am trying to make a video call, but it just wont load. I take my laptop to work, where they have comcast internet, and the video call loads and works fine. Now, i disable all firewalls in the pc and the antivirus, verizon tech oppenned some verizon ports in the internet configurations, and it wont work. It is definitely not the webcam cause it works, and it works also with another internet provider, it is not the messenger cause it worked somewhere else.. PLEASE HELP!! I need to make video calls. what can i do?

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