Hi, I am a tech support analyst and frequently get calls regarding outlook issues. One of them is ..when they send emails, they sit in outbox folder and do not go out…To fix this I usually uncheck the “use cached exchange mode” option in Outlook 2003 and connects to the exchange server directly. This would solve the issue but the user is deprived of the advantage to that option. Second is …when they do not have “use cached exchange mode” option selected, they get a message ” Outlook is trying to retrieve the data from exchange server. This is quiet irritating for the users. So what would be the best way to get rid of both the situations Thanks in advance.
