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Why would BlackBerry email setup process mis-identify IMAP server as POP?

By dmayanja ·
I have a user trying to set up a Curve 8310 device to read Exchange mail via IMAP. User enters all pertinent info (tried both device & web interface): email address, username, password and IMAP email server but gets this BIS error: "This POP server is not supported as it does not have sufficient capabilities. Please try a different POP server." But I know the server is IMAP because my work (a university) doesn't even do POP servers anymore.
User is able to set up other IMAP email accounts without incident.
I'm at a loss for an explanation. AT&T, RIM and my system administrators have been of no help.

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Maybe incorrect settings.

by Dedlbug In reply to Why would BlackBerry emai ...

I think the BlackBerry will consider POP and IMAP to be similar. In fact, when you add the email address, one option is to chose something close to "Internet Service Provider Email POP/IMAP" So the error generated may say POP just because.

Check this tutorial: http://preview.tinyurl.com/yz2ajqw

Confirm your settings with the System Admin. You can't be the only person there with a BlackBerry connected to the Exchange server...can you?

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Perhaps... but doubt it

by dmayanja In reply to Maybe incorrect settings.

Thanks for the reply.

The admins swear that the email server settings are accurate. I know the user's device settings and data plan to be correct because, like I said, no trouble setting up her other emails on the device using the same procedures in the RIM tutorial you included in your reply.

Yes, plenty of our users have their BlackBerry connected to their Exchange mail but all of them use BES. Don't know of any other users in my environment currently using the IMAP setup for their Exchange mail. So I haven't been able to duplicate this same problem with another user.

UPDATE: Called RIM tech support and they couldn't help. Guy said he could try and add the email account manually on his end (RIM) but he had to have the user's email, password and mail server. User couldn't provide the password, of course, because it's a network password to a lot of other university accounts.

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