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Win 2000 msinfo32.exe event/error

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2 replies

by dbone

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Windows 2000 Error/Event
I'm having this problem with Windows 2000 Pro regarding unloading profiles. I get a message in the event viewer in the Application Log:

Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator.

DETAIL - Access is denied. , Build number ((2195)).

The event ID is 1000. I've tried the fixes on the MS web site but don't have the money to pay for the support.
http://support.microsoft.com/default.aspx?scid=kb;EN-US; q269858

and

http://support.microsoft.com/default.aspx?scid=KB;EN-US; Q285192&ID=KB;EN-US;Q285192&

This error causes the OS to hang for 3 or more minutes everytime I log off or shut down. Is my only hope reinstalling and then hoping it doesn't do it again? Any suggestions. Thanks.

2 replies

by joseph moore

Well, the 2nd article you list does require the $250 support call to Microsoft.
But the first article, Q269858, only requires you to get SP2 and run it on the Win2K box.
And service packs are free.
Have you re-ran SP2 on the machine?

by dbone

Hi Joseph,

I have installed SP2. And I've re-installed it and all the other hotfixes since I started experiencing this problem. Any other suggestions? Thanks for the advice.

Derek Medrick

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