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Win ME freezes while upd files startup

By crichard ·
I just installed Norton Antivirus 2002 Trialware on a clients computer. First I uninstalled the previous version of Norton and rebooted. Then 2002 was installed and the computer rebooted. After that, liveupdate ran automatically along with registration and a reboot was required.

From that point on, the computer reboots only to the

"Veuillez patienter pendant la mise ? jour de vos fichiers de configuration. Cela peut prendre plusieurs minutes..."

("Please wait while windows updates yourfiles. This can take several minutes") - Windows is in french, Norton is in English).

The computer stays there but the hard drive light flashes so if it stays on for a while, the following message appears:

"Windows n'a pas pu mettre ? niveau le fichier %1 ? partir de %2 %1: %2"

(Translation: Windows was unable to update file %1 from %2 %1: %2)

This message can appear several times but Windows gets no further than this. I tried safe mode but windows goes to the same place. Reinstalling Windows also goes to the same place.

I cannot restart my clients computer properly without a reformat.

Please advise if you have any suggestions.

Thanks
Charles Richard
NVO Management Systems

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Win ME freezes while upd files startup

by Daz'n'Ash In reply to Win ME freezes while upd ...

You could try another anti virus program. The downloaded file may be corrupt, so perhaps even try downloading the anti virus program from another download location.

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