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WIN ME Only Start In Safe Mode

By paul7410 ·
User tried installing HP scanner. Now when log into ME at the Network Login prompt he can't use his mouse. So the scanner probably took IRQ 12. I'm trying to solve this over the phone so I asked the user to Press 'ESC' at the network password screen, no luck. Tried 'TAB' couldn't tab to cancel. So now I think neither the keyboard or mouse is working - user is pretty intelligent. So I go into safe mode, device manager and have him remove all references of the scanner (scanner has also been disconnected)... still no go. Any other ideas?

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WIN ME Only Start In Safe Mode

by wcp In reply to WIN ME Only Start In Safe ...

Try System Restore in Safe Mode

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WIN ME Only Start In Safe Mode

by paul7410 In reply to WIN ME Only Start In Safe ...

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WIN ME Only Start In Safe Mode

by georgeq In reply to WIN ME Only Start In Safe ...

If system resore does not do the job for you, boot up with a startup disk.
At the a>: promt type "C:" without the quotation marks. Now type in "SCANREG /RESTORE" without the quotes, you will be given a list of dates from which you are able to restore. Pick the latest date on which the machine worked normally. Just follow the prompts.
NOTE THE SPACE BEFORE THE "/"

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WIN ME Only Start In Safe Mode

by paul7410 In reply to WIN ME Only Start In Safe ...

I already fixed the issue - sorry should have closed the question out. Restore did not work, deleting all the extraneous devices in safe mode and restarting didn't work, and SCANREG /RESTORE didn't work either - I simply reinstalled XP (over the current files) - and everything was fine

Thanks very much though.

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WIN ME Only Start In Safe Mode

by paul7410 In reply to WIN ME Only Start In Safe ...

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