General discussion


win xp hangs on welcome to windows

By rngara ·
I am running win Xp pro service pack 2, on a compaq nx9010 laptop,it was hanging on on the welcome to windows screen, even in safe mode,I tried to do a repair using xp cd,it copied the files and now it hangs soon after the first windows xp screen the one before the installation progress screen.Please help

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Comments

Collapse -

by billbled In reply to win xp hangs on welcome t ...

I just went thru this on my desktop (XP Pro). It started during a normal reboot, and out of the blue it goes into this reboot loop. It booted into the Welcome to Windows screen, then stopped and restarted. Continued to do so. Booted into Safe Mode Command Prompt and the last driver I could see before it looped was MUP.SYS Did a Google search on MUP.SYS - thousands of hits. It's a popular problem. What fixed it for me was to boot from the XP CD and choose Repair and go into the Recovery Console and run chkdsk /r That took some time, but fixed the problem. Now booting normally. Also, when I got rebooted normally, I went into the System control panel and took the checkmark off of "Automatically Restart" - it's in the Advanced tab under "Startup and Recovery" settings. That will prevent that restart loop I was in last night. Hope that helps?

Collapse -

by rngara In reply to

Poster rated this answer.

Collapse -

by meet_darwin In reply to win xp hangs on welcome t ...

i think ur os get corrupted beacuse of viruses.u can try by selecting "Last known good configuration " hope most probably it will work.if not u have to reinstall the os.surely it will work.

Collapse -

by HAL 9000 Moderator In reply to win xp hangs on welcome t ...

I think you're up for a cleaning of the HDD and reinstall of the OS.

If you haven't got a current Data Backup you can always remove the HDD fit it to a USB caddy and copy the data off that. If you have it encrypted you'll need to get the Encryption Key as well and you may need to take ownership of your Data.

Once you have it safely backed up wipe the drive with a utility that writes 0 to every sector to destroy any prior data and then refit it to your NB and reinstall Windows. You'll be asked to format the drive on a clean install and if you want to create different partitions you can do this at that point but on a NB it's really a waste of time and effort.

Once you have Windows reinstalled install an AV product and update it before connecting to the Windows Update Site to apply the latest patches available for your OS or you could be back where you started.

Once you have your OS fully patched you can then proceed to install all your software and patch as required and then once everything is complete restore your data and at this time start a decent DR Plan so you don't run into this problem at a latter date.

Remember that NB's are one of the most stolen things currently available so you'll need to keep a decent DR Plan in place just in case. Also NB HDD's are far more likely to fail than any other type of HDD and it's far cheaper to have a ready Backup in place than pay a Data Recovery House to recovery your Data off the Dead Drive.


Collapse -

by rngara In reply to

Poster rated this answer.

Collapse -

by rngara In reply to win xp hangs on welcome t ...

This question was closed by the author

Related Discussions

Related Forums