General discussion
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Topic
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Win XP Restart Error – lsass.exe
LockedHi,
I’m looking for an option other than “reinstall the OS” for this problem. Please note the items I’ve tried already.System is a Dell Dimension 4400, P4 @ 1.7GHz. OS=WinXP Home Edition w/ all patches and SP2, Firewall=ZoneAlarm Pro w/ latest updates, Norton AV w/ latest definition file.
I’m receiving the “System is shutting down in 60 seconds” message due to lsass.exe terminating unexpectedly during power on.
Things I’ve tried so far…
1) I used the F8 option to boot up in Safe Mode but the same shutdown error is displayed.
2) Also tried booting with the last known good configuration but received the same error.
3) The START button isn’t displayed when the error occurs so no way to start another program.
4) I used another PC to create 6 boot diskettes (the sick machine isn’t configured to boot from a CD) and started the Recovery Console on the sick PC. Using the Recovery Console command prompt I copied a good lsass.exe file from the other PC over to the sick PC in c:\windows\system32. This didn’t correct the error.No idea how this machine got infected but I’d appreciate a suggestion on how to fix it!
Thanks!