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win xp users don't have access to all users programs

By karenmccabe ·
Win xp home edition xp sp 3. Users do not have access to the start menu programs in the all users directory. This happened suddenly and I cannot figure it out. The programs still reside in the all users directory but when I am logged in and select start, programs -- I cannot see them - I need to browse to the all users directory and start them from there in explorer.

Any ideas?

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Sounds like something has messed up your user profile...

by ThumbsUp2 In reply to win xp users don't have a ...

... or, maybe somebody/something deleted the shortcuts, since you said it happened suddenly.

Try logging in as the Administrator and creating a new user. Then log in as that new user and see if they show up. If they do, you know for sure that your own user profile is corrupt/damaged/messed up.

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Not resolved

by karenmccabe In reply to Sounds like something has ...

I tried this already and it makes not difference, but thanks for your help.

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A couple of checks

by Jacky Howe In reply to win xp users don't have a ...

Click Start, Run and type <i>regsvr32 /i shell32.dll</i> and press Enter. It will take awhile and then click OK.
<br>
Restart the PC and see if they show up.
<br>
Check to see if these settings have been modified, they should be the same as the instructions below.
<br><br>
Open the Registry Editor by clicking Start, Run and type regedt32 and press Enter.<br>
Navigate to HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Windows\ CurrentVersion\ explorer\ Shell Folders and make sure all the entries here point where they should: <br>
In Windows XP/2000/2003, the Common Startup value should be set to C:\Documents & Settings\All Users\Start Menu\Programs\Startup.<br>
<br><br>
Navigate to HKEY_CURRENT_USER\ SOFTWARE\ Microsoft\ Windows\ CurrentVersion\ explorer\ User Shell Folders and correct the values here as well. The only difference here is that each entry should start with %USERPROFILE% instead of C:\Users\{your_user_name}. <br>
When you're done, close the Registry Editor and restart Windows to test the new settings.
<br><br>
If those settings are OK then create a new User Account and see if it will work. If it does it will mean that the Profile has became corrupt.
<br><br>
How to copy data from a corrupted user profile to a new profile in Windows XP
<br>
http://support.microsoft.com/kb/811151
<br><br>
The other alternative is to copy the links to your profile.
<br>
Right click start, select Explore All Users this opens the "Documents & Settings" folder where all this information is stored.
<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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I ran the command

by karenmccabe In reply to A couple of checks

I ran the command and rebooted. Here is the result in my registry editor:

Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion \Explorer\Shell Folders Class Name: <NO CLASS> Last Write Time: 9/10/2008 - 8:49 AM Value 0 Name: Common Documents Type: REG_SZ Data: C:\Documents and Settings\All Users\Documents
Value 1 Name: Common Desktop Type: REG_SZ Data: C:\Documents and Settings\All Users\Desktop
Value 2 Name: Common AppData Type: REG_SZ Data: C:\Documents and Settings\All Users\Application Data
Value 3 Name: Common Administrative Tools Type: REG_SZ Data: C:\Documents and Settings\All Users\Start Menu\Programs \Administrative Tools
Value 4 Name: CommonPictures Type: REG_SZ Data: C:\Documents and Settings\All Users\Documents\My Pictures
Value 5 Name: CommonMusic Type: REG_SZ Data: C:\Documents and Settings\All Users\Documents\My Music
Value 6 Name: CommonVideo Type: REG_SZ Data: C:\Documents and Settings\All Users\Documents\My Videos
Value 7 Name: Common Favorites Type: REG_SZ Data: C:\Documents and Settings\All Users\Favorites
Value 8 Name: Common Templates Type: REG_SZ Data: C:\Documents and Settings\All Users\Templates
Value 9 Name: Personal Type: REG_SZ Data: C:\WINDOWS\system32\config\systemprofile\My Documents\


I am not sure if this is what I'm supposed to be seeing.

Please advise if you can. Thanks.

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Try this

by Jacky Howe In reply to I ran the command

Download Malwarebytes Anti-Malware, install it and update it and scan the PC in Safe Mode. If that doesn't help try the step below.
<br> http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe
<br><br>
This is what it should look like and in yours it looks like this has been added: Class Name
<br><br>
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]<br>
"Common AppData"="C:\\Documents and Settings\\All Users\\Application Data"<br>
"Common Programs"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs"<br>
"Common Documents"="C:\\Documents and Settings\\All Users\\Documents"<br>
"Common Desktop"="C:\\Documents and Settings\\All Users\\Desktop"<br>
"Common Start Menu"="C:\\Documents and Settings\\All Users\\Start Menu"<br>
"CommonPictures"="C:\\Documents and Settings\\All Users\\Documents\\My Pictures"<br>
"CommonMusic"="C:\\Documents and Settings\\All Users\\Documents\\My Music"<br>
"CommonVideo"="C:\\Documents and Settings\\All Users\\Documents\\My Videos"<br>
"Common Favorites"="C:\\Documents and Settings\\All Users\\Favorites"<br>
"Common Startup"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup"<br>
"Common Templates"="C:\\Documents and Settings\\All Users\\Templates"<br>
"Common Administrative Tools"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Administrative Tools"<br>
"Personal"="C:\\Documents and Settings\\Rob\\My Documents\\"<br>
<br><br>
Open Regedt32 and navigate to: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion \Explorer\Shell Folders Class Name]<br>
<br>
Right click on this Key <b>Shell Folders Class Name</b> and select Export. Give it a name of Shell Folders. Right click on it again and select Rename and remove this reference Class Name it should look like this when you are finished <b>Shell Folders</b>
<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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Check security permissions?

by 1bn0 In reply to win xp users don't have a ...

Check the permissions on the All Users folder.

Resetting them may clear the issue.

You might have to disable Simple File sharing to access the security tab first.

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I can't find Simple file sharing

by karenmccabe In reply to Check security permission ...

I am in my computer, tools, folder options, view and simple file sharing does not show up on the list of options.

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Safe Mode is where you change permissions in XP Home

by Jacky Howe In reply to I can't find Simple file ...

you can't disable Simple File Sharing. Restart your computer in Safe Mode. To do this, follow these steps: <br>
Restart your computer. Before you see the Windows XP logo, hold down the F8 key. Select Safe Mode. <br>
Login in as Administrator. You'll get a warning about running in Safe Mode. Click Yes. <br>
Find the folder whose permissions you wish to change. Right click on that folder, and select Properties. <br>
Change the properties of the desired folder(s). You can now change all the properties of the folder.
<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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