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Win2K can't see CD-RW or DVD player

By godzillex ·
Hello !

After un-installing the "Easy CD Creator" software, and booting up I noticed that neither the DVD player nor the CD-RW drives show up in the Windows Explorer.
I tried removing and re-installing the related entries which appear in the DEVICE MANAGER, but get the following message every time:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

This happens after I let Win2K automatically detect the devices, and their respective drivers.

Any help is greatly appreciated.

Thanks!

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by dmiles In reply to Win2K can't see CD-RW or ...

There are two supported methods to resolve this issue.
Method One
Remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

NOTE: If you are getting a code 39 message, it may be that additional third-party filter drivers were added to UpperFilters and LowerFilters values in addition to Adaptec filter drivers. In that case, you may try to remove the non-Adaptec filter drivers first, leaving the Easy Creator filters in place to see if the Code 39 goes away. If you still receive an error code 39, 32, or 31 message, remove the Upperfilters and Lowerfilters values completely in the preceding key.


Restart your computer.
Method Two
If the above method does not resolve the code 31 error message and restore access to your CD-ROMs, if you also have Media Player version 7.0 installed, you can uninstall Media player version 7.0 and download and install the latest release posted at the following Microsoft Web site:
http://www.microsoft.com/windows/windowsmedia

STATUS
This is a known issue with Easy CD Creator versions 5.01 and earlier, and DirectCD versions 3.01c and earlier.
MORE INFORMATION
This issue may also occur with the latest versions of Easy CD Creator 5.01 and DirectCD 3.01d or later.

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by godzillex In reply to Win2K can't see CD-RW or ...

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