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    Win2K Loses Connection to HP Scanner


    by pepper-it ·

    I have a client who has a Compaq 667EPa desktop running Windows 2000 Pro SP2. The problem is that she has an HP 6100C scanner that keeps losing connection to Windows every time she boots in the morning. The scanner is connected to an Adaptec AIC-7850 SCSI adapter. I’ve checked through Microsoft’s knowledgebase and it said that there is a known problem with some WIA drivers, but there wasn’t a solution. The short term solution is to run Hardware wizard, so that Windows can reconnect the scanner.

    Does anyone have a solution to this aggravating problem? I could purchase another SCSI card, but the current card hasn’t caused any problems up to now.

    Thank you in advance.


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