General discussion

Locked

Win2K Printing Issue w/ Word 97

By kgrangaard ·
Our Win2k clients must use Office 97 on their systems (Access 97 DB not ported to Access 2K yet.). When they try to print anything from Word 97 to a networked HP2100 LJ, the page prints blank. All users have Admin rights on their own machines. Another oddity - if the users make a shortcut to the document, the doc prints fine, not blank. The printer works fine for all other apps. Any ideas?

This conversation is currently closed to new comments.

3 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

Win2K Printing Issue w/ Word 97

by Shanghai Sam In reply to Win2K Printing Issue w/ W ...

Kristine -

Have you checked the page setup/print defaults for your Normal.dot? I had a similar situation that was fixed by changing the template. I'm sure you already verified your drivers are appropriate for w2k....

Collapse -

Win2K Printing Issue w/ Word 97

by kgrangaard In reply to Win2K Printing Issue w/ W ...

That is a good idea- and one that I had not looked into. However, since I posted the question, we also were having an issue with a Mac printing to that printer as well. After opening the printer up to check the identity card, we found that it had been placed in the middle bank. We decided to move it to the first bank (similar to the HP LJ that we have no trouble with) and that fixed it! For both the Mac and the Win2K systems. It was a shot in the dark, but it worked!

Collapse -

Win2K Printing Issue w/ Word 97

by kgrangaard In reply to Win2K Printing Issue w/ W ...

This question was closed by the author

Back to Software Forum
3 total posts (Page 1 of 1)  

Related Discussions

Related Forums