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Win2Kpro, Outlook\OfficeXP

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by lizzy 1 view

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I have some new workstations that have an intermittent problem replying to or forwarding e-mail messages. It seems that the only way to get the reply or forward to work when this happens is to close the message, highlight it in the Inbox and --then-- choose reply or forward so that you are able to type text in the reply. There seems to be no rhyme or reason to this--it happens w\ both internal and external messages. Has anyone seen this before?
Thanks in advance!!
Liz

8 replies

by dklippert

Go to View>Toolbars and make sure the Standard toolbar is displayed.
You can also look under actions.
The keyboard short cuts are
Reply -- Ctrl+R
Forward -- Ctrl+F
and
Reply to All -- Ctrl+Shift+R

by lizzy

Standard and advanced toolbars are displayed. Replying or forwarding messages opens the message like it can be written and sent, but the users are unable to add text to the body and it won't respond when send is pressed... Very weird because it does it only some of the time...

by lizzy

I am increasing the points because I am still having this weird, intermittent problem.
Thanks in advance.

by maxwell edison

Hi Liz,

The word "intermittent" as you described your problem is, I believe, the key to finding the solution.

You and I both know that once software is configured to perform a certain way, it will indeed work that way until something changes it -or prevents it from working. The "intermittent" part of your question suggests that some software settings are changed - but then changed back - and it's all done without your knowledge or interaction. That's a rather unlikely scenario.

This leads me into one of two directions:

1. If it is software related, you may have a virus. (changes it)

2. It's possible that it's not software related at all. It could be a hardware connectivity issue. (prevents it)

I didn't answer your question to directly provide an immediate solution, but I'd like to explore these as possibilities. Based on my two areas of focus, is there anything else you can add that may help narrow it down (or eliminate these)?

Leave a comment (or email me) and I'll leave additional comments as appropriate.

Maxwell

by maxwell edison

Liz,

I had another thought. Again, it's the intermittent part of the problem that should be the focal point. Perhaps there's some commonality between the problematic emails.

For example, does it happen only with emails that have attachments? Does it happen with particular senders and not others? Does it happen only with emails that have attachments from particular senders? You indicated that you have several workstations experiencing this problem. If you replicated one of the problematic emails (asked the sender to send it again), but had it sent to ALL of those problematic workstations, would they all have the problem or only some of them?

Try to narrow in down and find some "common denominators" among the problematic emails.
Maxwell

by lizzy

Hi Maxwell, I had accepted this answer before and added a comment. Don't know why it didn't take. Adding windows 2000 critical update and sp fixed the problem. I'm waiting to hear if the other users are experiencing this problem as well...
thanks

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