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Win'98 shutdown problem

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I took over someone's job as an IT Support Person and with it inherited one PC running on Windows'98 second edition. This computer does not shut down. If I click , , and when I confirm that I really want to shut down it just restarts. In other words the command acts just like the command. Does any one have an idea what the problem could be. I have tried reinstalling the OS to no avail. Please send help to gmarufu@fingaz.co.zw

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by maxwell edison

See this Microsoft article about Windows 98 shutdown problems:

http://support.microsoft.com/support/kb/articles/q238/0/96.asp

This article describes how to troubleshoot shutdown and restart problems in Windows 98 Second Edition specifically, not Microsoft Windows 98. For additional information about troubleshooting Windows 98 shutdown problems, click the article number below to view the article in the Microsoft Knowledge Base:

Q202633 How to Troubleshoot Windows 98 Shutdown Problems

The following topics are discussed in this article:

Windows 98 Second Edition Shutdown Supplement
Troubleshooting

Common Causes of Shutdown Problems
Known Issues

IRQ Steering
Resume on Ring and LAN
Plug & Play BIOS
NVRAM/ESCD
Fast Shutdown Registry Key Is Enabled
Antivirus Program
Replacing the Configmg.vxd File
Functions Performed During the Shutdown Process

There is also a "Windows 98 Second Edition Shutdown Supplement" provided by Microsoft to address this problem.

See this link for more information and download instructions:

http://www.microsoft.com/windows98/downloads/contents/WURecommended/S_WUFeatured/Win98SE/Default.asp

The first thing I'd look at is that Fast Shutdown feature and disable it.

(REMOVE SPACES from the pasted URLs.)

Maxwell

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